Job Description
- Team Leadership & Training: Supervise and provide technical guidance/training to inspectors, technicians, and other staff members.- Customer Quality Management: Act as the primary liaison between manufacturing and customers regarding quality standards, claims, and alerts.- Continuous Improvement: Lead root cause analysis using tools such as 8D, CAPA, and FMEA to drive process and product conformance.- Process Oversight: Devising, improving, and reviewing new specifications and procedures for products or processes.- Audit & Compliance: Assist external auditors/inspectors and ensure legal and regulatory obligations are met.- Supplier Quality: Approve new suppliers through audits and assessments to ensure consistent material quality.