4 Jobs for Manufacturing(Pharmaceutical/Medical Equipment) found

Travel & Expenses Helpdesk Analyst (Japanese Speaker)ID:51724
4,000 MYR ~ 5,500 MYRUSJ/Subang Jaya
Job Description
Purpose:
Responsible for providing customer service support to Pharma & DIA affiliates in relation to the Travel & Expense Application (Concur)

Key activities and deliverables
- Provide first level support attending to all inquiries from DIA Japan end users related to Travel & Expense Application (Concur)
- Assist end users with the navigation, functionalities and processes related T&E
- Ensure all queries received are correctly captured and updated in ticketing tool
- Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
- Properly educate end-users on the overall expense report process – using the tool and T&E policy.
- Properly escalate all inquiries to second level where required
- Proactive learning on Concur product knowledge.
- Ensure best practices are shared across teams.
- Ensure all business activities comply with relevant department and company SOPs, local laws and are of high ethical standards.
Benefit
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Travel & Expenses Helpdesk Analyst (Mandarin Speaker)ID:51723
3,500 MYR ~ 4,000 MYRUSJ/Subang Jaya
Job Description
Purpose:
Responsible for providing customer service support to Pharma & DIA affiliates in relation to the Travel & Expense Application (Concur)

Key activities and deliverables

- Provide first level support attending to all inquiries from Pharma & DIA end users related to Travel & Expense Application (Concur)
- Ensure all queries received are correctly captured and updated in ticketing tool
- Maintain T&E related employee master data (HR, Bank, Credit Card, others)
- End to end processing of T&E report from preparing accounting data for posting into SAP, followed by payment and reconciliation
- Provide ad hoc reporting and prepare T&E accrual
- Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
- Building and maintaining all documentation related to our business systems and processes to ensure it is up to date
- Ensure all activities carried out are in compliance to Company policies and procedures, and are of high ethical standards
- Other tasks that may be assigned from time to time
Benefit
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[2 years Contract] IT Service Desk Analyst (Mandarin Speaker)ID:51716
4,500 MYR ~ 5,500 MYRUSJ/Subang Jaya
Job Description
Mission
- To provide a seamless and positive experience for our customers who contact us via multiple channels.
- Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests.
- Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).

Job Responsibility
- Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients.
- Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End Ticket Lifecycle by following the incident and request management procedures.
- Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building Knowledge base for customer experience organization and customers.
- Ensure that excellent customer experience is achieved through the combination of soft skills and customer- centric mindset.
- Invest in Self-Learning and development: Stay up-to-date with new services, and invest in technical expertise for specific areas according to the business needs.
Benefit
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IT Service Desk Analyst (Mandarin Speaker)ID:51715
4,500 MYR ~ 5,500 MYRUSJ/Subang Jaya
Job Description
Mission
- To provide a seamless and positive experience for our customers who contact us via multiple channels.
- Opens and closes service requests and incidents, as well as manages the classification, assignment, tracking and completion of requests.
- Drives overall customer satisfaction through individual and departmental Key Performance Indicators (KPIs).

Job Responsibility
- Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients.
- Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End Ticket Lifecycle by following the incident and request management procedures.
- Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building Knowledge base for customer experience organization and customers.
- Ensure that excellent customer experience is achieved through the combination of soft skills and customer- centric mindset.
- Invest in Self-Learning and development: Stay up-to-date with new services, and invest in technical expertise for specific areas according to the business needs.
Benefit
-