9 Jobs: Call Center
Automation Engineer (Python | Web & Mobile)ID:59976
6,000 MYR ~ 10,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role OverviewWe are looking for a highly capable Automation Engineer with deep expertise in Python and cross-platform automation (Web + Android). This role involves designing, building, and maintaining scalable automation systems with strong emphasis on reliability, system architecture, and production stability.Candidates must be able to independently deliver complete automation solutions and demonstrate prior projects.Key Responsibilities1. Cross-Platform Automation Development• Develop automation systems using:o Python 3.xo Playwright (preferred) or Seleniumo Appium (UiAutomator2)• Handle complex UI flows across web portals and Android apps.• Optimize browser contexts for high stability and success rates.2. Mobile Infrastructure Management• Manage Android devices via ADB.• Orchestrate multi-device environments (UDID).• Automate APK deployment and lifecycle management.• Monitor device activity and process stability.3. System Architecture & Reliability• Design self-healing automation services.• Implement logging, resource management, and service monitoring.• Ensure long-term system resilience and performance.4. API & Real-Time Integration• Integrate RESTful APIs and WebSocket communication.• Validate and test APIs using tools such as Postman.• Coordinate workflows across services.5. DevOps & Environment Management• Maintain Git-based workflows.• Build CLI-based orchestration tools.• Support containerized or VM-based automation clusters.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonusBackend Developer (C# | .NET | API Systems)ID:59975
6,000 MYR ~ 10,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role OverviewWe are looking for a strong Backend Engineer with proven experience building and maintaining production backend systems using ASP.NET Core within the .NET ecosystem.This role involves taking ownership of an existing API platform, improving its structure, performance, and reliability. The current system was developed rapidly and requires refactoring, architectural improvements, and stricter engineering practices.We expect candidates who can:• Understand and refactor complex backend code• Design scalable APIs• Identify architectural problems and propose solutions• Deliver production-grade backend services with minimal supervisionYou will work closely with frontend engineers and product stakeholders to build stable, secure, and maintainable backend systems.Key Responsibilities1. Backend System Development & Code QualityDesign, develop, and maintain backend APIs using:• C#• ASP.NET Core• Modern .NET runtimeResponsibilities include:• Writing clean, maintainable, and testable backend code• Refactoring poorly structured or legacy code• Enforcing consistent project structure and coding standards• Implementing proper layered architecture (Controllers, Services, Data Access)Candidates must be comfortable working with existing systems and improving them, not just building greenfield projects.2. API Architecture & System DesignDesign and implement robust RESTful APIs to support web applications and external integrations.Responsibilities include:• Designing clear API contracts and data models• Implementing proper validation and error handling• Designing maintainable service layers• Supporting future scalability and feature growthCandidates should demonstrate solid backend architecture thinking, not just endpoint implementation.3. Data Access & Database PerformanceDesign and maintain efficient database interactions using:• Entity Framework Core• Microsoft SQL Server or other relational databasesResponsibilities include:• Writing efficient queries and understanding query performance• Managing schema migrations and database structure• Preventing performance issues such as N+1 queries• Ensuring data consistency and integrityStrong candidates should understand how backend code impacts database performance.4. Performance & ReliabilityImprove backend performance and reliability across services.Responsibilities include:• Implementing asynchronous processing• Reducing unnecessary database calls• Identifying performance bottlenecks• Ensuring APIs remain stable under real-world loadCandidates should demonstrate the ability to diagnose and fix backend performance issues.5. Security & Backend Best PracticesFollow secure backend development practices.Responsibilities include:• Implementing authentication and authorization mechanisms• Protecting APIs from common vulnerabilities• Implementing proper input validation and error handling• Ensuring sensitive data is handled securelyBackend developers must understand that security is enforced on the server side, not the client.6. Engineering Ownership & CollaborationWork closely with engineers and stakeholders to improve the overall system.Responsibilities include:• Participating in code reviews• Contributing to technical decisions• Improving development practices and architecture• Taking ownership of backend quality and maintainabilityWe expect engineers who actively improve systems, not just complete assigned tasks.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonusFrontend Developer (React | Web Application)ID:59974
6,000 MYR ~ 10,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role OverviewWe are looking for a highly capable Frontend Engineer with strong expertise in React and modern frontend development. This role involves taking ownership of an existing web application, improving code quality, and building scalable, maintainable frontend systems.The current system was rapidly developed and requires restructuring, optimization, and adherence to best practices. Candidates must be able to independently handle frontend architecture, refactor existing code, and deliver production-ready features.Key Responsibilities1. Frontend Development & RefactoringDevelop and maintain frontend systems using:• React• Vite• JavaScript (ES6+) or TypeScriptRefactor and restructure existing codebase for scalability and maintainability.Build reusable components and consistent UI patterns.Implement clean project structure and coding standards.2. API Integration & Data HandlingIntegrate frontend with backend APIs.Handle:• Authentication flows (login, session handling)• Error handling and edge cases• Loading and state managementEnsure proper data flow and avoid frontend-based security risks.3. State Management & ArchitectureImplement and manage application state using:• React hooks• State management libraries (e.g. React Query, Zustand, Redux)Design scalable architecture for growing features.Ensure separation of concerns between UI, logic, and data layers.4. Performance OptimizationOptimize frontend performance and user experience.Implement:• Code splitting and lazy loading• Efficient rendering and memoization• Bundle size optimizationEnsure fast and responsive UI across devices.5. Security & Best PracticesFollow secure frontend practices:• Prevent XSS and unsafe rendering• Avoid exposing sensitive data in frontend• Work with backend to ensure proper authentication and authorizationEnsure frontend does not rely on client-side security assumptions.6. Collaboration & OwnershipWork closely with backend developers and stakeholders.Participate in:• Code reviews• Technical discussions• Feature planningTake ownership of frontend quality and long-term maintainability.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonus【Customer Support】BPO company★Luxury Hotel★ID:59821
8,800 MYR ~ 9,400 MYRBukit Bintang/KLCCJob Description
As a Call Center Executive for luxury hotel, you will be the first point of contact for esteemed guests, ensuring their needs are met with efficiency, professionalism and a sense of luxury. Your role is pivotal in creating memorable guest experiences by managing hotels, restaurants, spas, entertainment and transportation reservations, facilitating in-room dining orders, and handling all in-house guest requests. You are the heart of the house, providing exceptional service and assisting everyone you interact with.
Benefit
<Working Days> 5 working days per week (Monday to Sunday rotation)
<Working Hours>Current operating hours: 9:00 AM – 6:00 PM (MYT)
(However, as the role might support 24/7/365 service operation, there may be a possibility of future shift rotations that include night shifts, weekends, and public holidays.)
■Salary：RM8,800〜9,400 [Basic: RM7,200〜7,800 + Language Allowance RM1,000 + Housing Allowance RM 600 (Only applicable for expat)]
・Probation period：３months
・Annual Leave: 15d (>2Y 16d, >5Y 17d)
・Sick Leave: 14d (>2Y 16d)
・Hospitalization Leave: 60d
・Maternity Leave: 98d
・Compassionate Leave: 3d
・Hospitalization expenses covered by insurance
・Dental / Optical expenses claimable - up to RM 200 / year
・Yearly IncrementInternal Control Process Manager - HRISID:59310
18,000 MYR ~ 20,000 MYRKL SentralJob Description
Lead the company’s internal control framework with a special focus on HRIS implementation, digital transformation, and process integration across HR, Finance & Accounting (F&A), IT, and General Affairs (GA).This is not a typical audit/internal control role — it’s a cross-functional digital governance and HR system leadership position.1.HRIS Implementation & Optimization-Lead end-to-end HRIS implementation (Core HR, Recruitment, Travel, Payroll, Performance, Talent Management, etc.).-Coordinate and manage external vendors to meet company requirements.-Collaborate with Regional HR and management to design workflows and system configurations.-Oversee data migration, testing, UAT, and go-live to ensure accuracy and smooth transition.-Continuously monitor and optimize system performance and processes.2.Project & Change Management-Develop and manage project plans, milestones, and risk mitigation strategies for HR tech projects.-Drive change management to secure user adoption and minimize disruption.-Coordinate cross-functional stakeholders and ensure accountability.-Establish governance frameworks for system enhancement and compliance.-Ensure all group companies comply with standardized processes once implemented.3.Process Improvement & Risk Management-Identify inefficiencies and risks in HR processes and propose technology-based solutions.-Ensure system settings comply with labor laws, internal policies, and data security standards.-Lead workflow automation and enhance data-driven decision-making.4.Stakeholder Collaboration & Training-Act as the primary liaison for HRIS-related projects and regional alignment.-Deliver training and documentation for HR teams and users.-Promote a digital adoption culture within HR and business units.5.Monitoring & Reporting-Build metrics and dashboards to measure HRIS performance and adoption.-Provide regular reports, insights, and recommendations to senior management.
Benefit
Basic RM18,000 ~ RM 20,000 (Negotiable)
<Leaves>
Annual Leave: 18 days for the first 2 years of service
Medical Leave: 14 days for the first 2 years
Hospitalization Leave: 60 days inclusive of the sick leave Compassionate Leave: 3 days
Marriage Leave: 5 days【Japanese Speaker】 Customer Service Support ID:59674
5,000 MYR ~ 6,500 MYRKota Damansara/Petaling JayaJob Description
• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.• Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.• To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.• License issue and provision to customer.• Periodic Maintenance Announcement.
Benefit
■Working place: Petaling Jaya, next to Surian MRT
■AL - 12 days
■MC - 14 days
■Medical expense assistance: Company will support up to RM100/monthSenior Finance ExecutiveID:59213
5,000 MYR ~ 7,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role Summary:Oversee financial planning, analysis, reporting, and strategy for the organization. You will lead a team, providing insights and strategic recommendations to support decision-making and the growth of the company. You will collaborate closely with senior leadership to drive financial performance and ensure the accuracy and integrity of financial data.Key Responsibilities:1. Financial Planning & Analysis: - Lead the development and implementation of financial models, forecasts, and budget plans. - Provide variance analysis to assess performance against budget and prior periods.2. Reporting & Compliance: - Prepare and present timely, accurate financial reports for internal and external stakeholders. - Ensure compliance with accounting standards and regulatory requirements.3. Strategic Financial Advice: - Work closely with senior management to provide strategic financial advice, identifying opportunities for cost optimization, revenue growth, and operational efficiency.4. Team Leadership & Development: - Lead, mentor, and manage a team of financial analysts, ensuring high-quality deliverables and continuous professional development.5. Cash Flow Management: - Oversee cash flow forecasts and monitor the company’s liquidity position. Manage working capital effectively to optimize cash usage.6. Risk Management: - Identify financial risks and propose mitigation strategies. Ensure appropriate financial controls are in place.7. Mergers & Acquisitions Support: - Provide financial analysis and due diligence support for mergers, acquisitions, and other strategic transactions.8. Process Improvement:- Drive improvements in financial processes, automation, and reporting systems to improve efficiency and effectiveness.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonusCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:58923
3,700 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveSEO SpecialistID:58491
5,250 MYR ~ 10,250 MYRCheras (KL), Cheras (Selangor)Job Description
1. SEO Strategy Development:- Conduct keyword research to identify high-value target keywords for on-page and off-page optimization.- Develop and implement SEO strategies to increase organic search visibility and drive high-quality traffic to the website.- Collaborate with content and marketing teams to create SEO-optimized content that aligns with business goals.2. On-Page Optimization:- Optimize website content, metadata, images, and internal linking to improve rankings.- Conduct SEO audits to identify technical issues, content gaps, and improvement areas.- Ensure that content and structure adhere to SEO best practices, such as keyword density, alt tags, headings, and URL structures.3. Off-Page Optimization:- Build and maintain a strong backlink profile to improve domain authority.- Monitor and engage in link-building opportunities, guest posting, and outreach efforts.4. Analytics and Reporting:- Use tools like Google Analytics, Google Search Console, SEMrush, Moz, Ahrefs, or similar to monitor website performance.- Create and present reports that highlight key SEO metrics, including organic traffic, rankings, bounce rate, and conversions.- Track KPIs and adjust SEO strategies based on performance insights.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonus
