2 Jobs - Career Change in Malaysia: Call Center
[Customer Service]Cantonese Voice Support ID:58052
4,800 MYR ~ 5,100 MYRKL SentralJob Description
- Take call and provide accurate answer to customer inquiries.- Delivery excellent customer support & services and offering patient assistance at all times.- Respond to customer’s inquiries over knowledge acquired through training (client product,continuous improvement, and refresher courses).- Deliver customers support & services effectively through active communications.- Meet and exceed all key performance indicators set by the company and the client.- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.- Abide to De-escalation processes that involving dissatisfied customer.
Benefit
Basic Salary : RM4500
KPI Allowance: up to RM300
Night Shift Allowance: up to RM300
-Other benefits disclose during interview-Customer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,500 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical Leave
