4 Jobs: Call Center
Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysTechnical SEO Lead / ManagerID:60809
10,000 MYR ~ 20,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role Summary:Lead technical SEO strategies and build AI-driven web solutions to drive organic growth.Key Responsibilities:• SEO Strategy & Leadership: Lead and execute comprehensive SEO strategies to drive organic traffic, improve search rankings, and maximize ROI.• AI-Driven Web Development: Utilize Cursor AI to independently build, modify, and continuously optimize SEO-focused websites and simple HTML pages.• Technical Troubleshooting: Independently audit, troubleshoot, and resolve technical SEO and underlying website performance issues.• Prompt Engineering: Apply advanced AI prompting skills to give clear technical requirements, debug efficiently, and iterate web projects rapidly.• Infrastructure Management: Manage and configure basic domain settings, DNS, and hosting environments to ensure smooth and secure website operations.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonusAutomation Engineer (Python | Web & Mobile)ID:59976
6,000 MYR ~ 10,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role Summary:Build scalable, reliable cross-platform automation systems for Web and Android using Python or Go.Key Responsibilities:• Cross-Platform Automation: Develop and optimize automation systems for web and Android applications using Python/Go, Playwright/Selenium, and Appium.• Mobile Infrastructure: Manage Android devices via ADB, orchestrate multi-device environments, and automate APK deployment (Custom ROM development is a plus).• Architecture & APIs: Design self-healing services with robust logging, integrate RESTful APIs/WebSockets, and ensure long-term system resilience.• Reverse Engineering: Apply basic reverse engineering skills and handle authentication mechanisms (basic auth, JWT, cookies) and encryption workflows.• DevOps & Environment: Maintain Git-based workflows, build CLI orchestration tools, and support containerized or VM-based automation clusters.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonusBackend Developer (C# | .NET | API Systems) (Junior/Senior/Lead)ID:59975
6,000 MYR ~ 15,000 MYRCheras (KL), Cheras (Selangor)Job Description
Role Summary:Take ownership of our .NET API platform to refactor, optimize, and build scalable backend systems.Key Responsibilities:• Backend Development & Refactoring: Develop maintainable, testable code using C# and ASP.NET Core, while actively refactoring and restructuring existing legacy APIs.• API Architecture & System Design: Design and implement robust RESTful APIs with clear contracts, proper validation, error handling, and maintainable service layers.• Database Management: Optimize database interactions, manage schema migrations, and write efficient queries using Entity Framework Core and MS SQL Server.• Performance & Security: Improve system reliability through asynchronous processing and enforce server-side security mechanisms, including authentication and authorization.• Engineering Ownership: Collaborate actively with frontend engineers and stakeholders, participate in code reviews, and drive continuous architectural improvements.
Benefit
- Allowance RM250/month
- Dental and Optical claim (upon confirmation)
- Company Insurance
- Sport Membership
- Medical Coverage
- AL 14 days
- Medical Leave 14 days
- Hospitalization
- Compassionate Leave
- Marriage Leave
- Maternity and Paternity Leave
- 13 months bonus and performance bonus