4 Jobs for Call Center found
Internal Control Manager [KL sentral]ID:58064
15,000 MYR ~ 20,000 MYRKL Sentral工作内容
Job Summary:The Internal Control Manager is responsible for overseeing governance across multiple countriesin terms of internal processes for HR, Finance, GA and IT. Also, this position manages InternalControl team that secure standardized processes running in the companies in line with thegovernance and provide support, maintenance, and continuous improvement of the company’sPLATFORM, with a focus on systems like Work flow system. This role involves collaboratingwith various departments to identify process enhancements, managing both back-end and front-end modifications, and ensuring that all system changes align with organizational goals andstandards. The position also serves as a liaison between the company and external vendors,driving system enhancements and managing stakeholder relationships.Key responsibilities:1. Process Flow and Governance Oversight:Secure company governance by liaising with many stakeholders from multiple countries andOversee the development of process flows, system changes, and governance frameworks withinthe PLATFORM.Ensure knowledge continuity and that all modifications are consistent with organizationalstandards.2. System Support and Maintenance:Support and maintain the company’s PLATFORM, particularly Work flow system and otherrelated systems, ensuring optimal performance and reliability.Drive continuous improvements in the PLATFORM to align with organizational goals andenhance operational efficiency.3. Process Enhancement and Collaboration:Collaborate with various departments to identify and prioritize process enhancements within thePLATFORM, ensuring that system modifications support business objectives.Work with stakeholders across the enterprise to ensure that process improvements are effectivelyimplemented and aligned with company standards.4. Development and Modifications:Assist in leading back-end development and front-end modifications within Platform, Work flowsystem and other platforms.Coordinate with internal stakeholders and the workflow tool vendor to implement necessarysystem changes and improvements.5. Vendor Liaison and System Enhancements:Act as the primary liaison between the company and the workflow tool vendor, seeking supportand leveraging expertise for system improvements.Drive system enhancements by maintaining strong relationships with external vendors andutilizing their expertise to support the company’s needs.6. Stakeholder Management:Build and maintain strong relationships with both internal and external stakeholders, ensuringeffective communication and collaboration in driving system enhancements.Leverage external expertise to support ongoing system improvements and align them withorganizational objectives.
福利制度
Basic RM15,000-RM20,000(Negotiable depending on capability)
<Leaves>
Annual Leave: 18 days for the first 2 years of service
Medical Leave: 14 days for the first 2 years
Hospitalization Leave: 60 days inclusive of the sick leave Compassionate Leave: 3 days
Marriage Leave: 5 daysB2B Sales for Digital Marketing English speaker【KL sentral】ID:57969
5,000 MYR ~ 5,000 MYRKL Sentral工作内容
As a Sales Associate, you will help businesses grow by recommending digital advertising solutions that match their goals. You’ll contact clients, understand their needs, and suggest the right products to boost their success. This is a consultative sales role that requires strong communication skills and a proactive approach. You will be supporting clients in SEA market.• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a dailybasis, identifying sales opportunities and providing these businesses with the best solution for theirbusiness goal.• Improve client’s experience by driving optimal and appropriate product adoption• When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growingrevenue.• When within scope and area of knowledge, provide pre and post-sales assistance for all applicableproducts.• Become an expert on all advertising solutions.• Ability to identify trends and solve problems.• Providing vital product insights & feedbacks, from their own experience using the products and sharingthe feedback from the Advertisers.• Champion and produce success stories for Advertisers who have had success in growing their business byusing the products.• Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
福利制度
・RM 5,000 Basic Salary
・Sales KPI bonus
-Other benefits disclose during interview-[Customer Service]Cantonese Voice Support ID:58052
4,800 MYR ~ 5,100 MYRKL Sentral工作内容
- Take call and provide accurate answer to customer inquiries.- Delivery excellent customer support & services and offering patient assistance at all times.- Respond to customer’s inquiries over knowledge acquired through training (client product,continuous improvement, and refresher courses).- Deliver customers support & services effectively through active communications.- Meet and exceed all key performance indicators set by the company and the client.- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.- Abide to De-escalation processes that involving dissatisfied customer.
福利制度
Basic Salary : RM4500
KPI Allowance: up to RM300
Night Shift Allowance: up to RM300
-Other benefits disclose during interview-Customer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,500 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL District工作内容
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
福利制度
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical Leave
