49 Jobs for Fresh Graduate found
【6/7・7/5入社で渡航までリモート勤務可能！】英語力必須★バイリンガル／カスタマーサポート（将来の管理職ポジション）ID:49824
8,500 MYR ~ 9,000 MYRKota Damansara/Petaling JayaJob Description
＜会社概要＞
当社は、インドに本社を置き世界に展開する、マレーシア最大級のビジネスアウトソーシング企業です。旅行、ファイナンシャル、保険、通信、インフラ、ヘルスケアなど、400種に渡る世界中のクライアントに向け様々な分野のアウトソーシングを世界11カ国、60拠点で行っています。日本ではあまり馴染みのない会社かもしれませんが、世界各国に事業展開している規模の大きな会社で今でも成長中、日本のサービスは世界中から評価され、日本語対応の依頼数は年々増加しています。
今回は、新しくスタートしたフードデリバリーサービスのカスタマーサポートを募集します。
5月半ばから新規プロジェクト（日本で拡大中のフードデリバリーサービスのカスタマーサポート部署）が立ち上がりました。
こちらは日本国内でフードデリバリーサービスを利用するお客様向けのサポートで、ビジネスレベルの英語対応ができる日本人を募集しています。
トレーナーによる研修がありますので、経験がなくても大丈夫。
社内昇格やキャリアチェンジ制度もあり、早いうちからキャリアアップを目指したい方にもオススメの環境です。
【具体的には】
フードデリバリーサービスを利用する日本のお客様対応で、日本語と英語を使用します。
問い合わせ内容は、「商品が届かない」「領収書がほしい」「届いたメニューが間違っていた」などが中心です。
入社後に研修を行なうため、経験のない方でも安心して始められます。
ビジネスレベルの英語を活かして将来の管理職ポジションとして挑戦できるポジションです。
◎メールや電話でのカスタマーサポート・事務
◎購入された商品に関するお問い合わせの対応など
◎お支払い、払い戻しに関するお問い合わせの対応
★魅力★
-マレーシア最大級のビジネスアウトソーシング企業、日本人約300名ほか世界35カ国の多国籍スタッフが約4,000人在籍。35ヵ国の多国籍社員と共に、文化や言語を学べます。
-日本では味わえない、外資×海外だからこそつめるチャレンジングなフィールドでキャリアアップにつながる
-日本人も多数、初めての海外就職の方でも安心
-渡航費などのサポートも充実
-外資系ならではの好環境（オフィスもきれいで設備も充実しています）
-無料の英語クラスを開講しています！Benefit
＜就業条件＞
・勤務時間：シフト
※シフト例：7:00-16:30/8:00-17:30/9:00-18:30/11:00-20:30/12:00-21:30/14:30-24:00
※今後は24時間のシフトになっていく予定です。
・休日、休暇：法廷に基づく
※マレーシアの祝日にご勤務された場合は代休が取得できます。
・給与：固定給 RM8,000-8,500
＋食事手当 ：RM500
＋KPI達成手当：RM370 まで
+ 夜勤手当 : RM 800 まで
・有給休暇（12日）
・傷病休暇（14日）
・社員寮利用可 ※2週間限定（無料）
・会社、駅、周辺コンドミニアムを巡回する送迎バン
・不動産仲介業者の紹介
・片道航空券の手配
・空港ピックアップサービス
・現地の銀行口座の開設サポート
・労働許可（ワークパミット）取得
・健康保険、生命保険の加入
・トレーニング期間；約１か月【国外からの応募OK／深夜勤務なし】外資急成長中IT企業でのITヘルプデスク（未経験可）ID:49635
-Bukit Bintang/KLCCJob Description
＜企業情報＞
当社は、セールス、サービス、カスタマーサポート、HR, トレーニング、事務・管理業務などに特化したBPO事業を行っているグローバル企業です。
抱えるクライアントの多くが世界的にも有名なサービスやプロダクトを持っている企業様です。
トレーニング環境も整っていますので、海外で働きたい！国際色豊かな環境でキャリアを積みたい！と思っている方、ぜひぜひご応募をお待ちしております。
当該ポジションでは、当社が請負うプロジェクトにおけるITヘルプデスクとして、顧客から問合せのあったテクニカルな問題などに対応いただきます。
日本人はまだまだ少ない環境なので、グローバルな環境で英語力をアップしたい、色んな国の方と仕事をしてスキルアップしたい、そんな方に最適な環境が整っています！
＜業務内容＞
検索エンジン、オンライン広告、クラウドコンピューティング、ソフトウェア、ハードウェア関連の事業を展開し、インターネット関連のサービス、製品に特化したアメリカの超有名大企業で、テクニカルヘルプデスクを募集します!
法人のお客様からのIT関連のプロダクトやサービスのお問い合わせに対応をしていただきます。
お客様からの電話対応、Eメール、チャットでのサポート
ソフトウェアやアプリケーション等の問題に対してのトラブルシューティング
サポート製品とブランドに関連する製品の手順や専門知識を維持
スーパーバイザーまたは指定された顧客担当者/グループとの間での問題をエスカレーション
定例ミーティングへの参加
★魅力★
・無料の食事/ドリンク毎日提供!
・夜勤なし（シフトタイム制ですが終わりは２０時まで）
・英吾を伸ばせる環境
・自由な雰囲気
・メディカルカード支給
・引越し手当などもあり！
・おしゃれできれいなオフィス
・ITの知識が身につく！Benefit
-
【N1-N2】Food Delivery Customer ServiceID:49818
-KL SentralJob Description
Headquartered in Cincinnati, Ohio, we are a provider of solutions in more than 40 countries, including areas such as business support systems, customer care and employee care.
This time, we are looking for a person who can play an active role as a customer support job of food delivery service in KL Sentral, Malaysia, where the number of users in Japan is increasing significantly as well as the worldwide recognition is rapidly increasing.
<JOb description>
We are looking for a customer support team for a foreign-affiliated food delivery service platform.
As for the business content, we will be in a position to respond to inquiries from Japanese end users by phone or email.
Part of the training is conducted in English and other multinational staff are working, so it is an environment where you can enjoy the global atmosphere.
Basically you will be using Japanese language all the time at work so it is definitely a good environment to brush up your Japanese skill.
★Attractive point★
・ You could involve in the project which is high name and usage
・ You could practice/provide a high-quality customer support with well-organized in-house system.
・ Substantial benefits
・ Very good environment to brush up your Japanese skillBenefit
■Salary: will be disclosed during the interview
■Working shift：Shift-based 24 x 7, 2 days off a week
・AL 30 days
・MC 8 days
・Medical insurance : yes (Great Eastern Life)
※AL can be taken pro-rated for 1st year【外資系／英語不問／渡航ができるまでリモート勤務可！】フードデリバリーサービスのカスタマーサポート（複数名採用）ID:49230
-KL SentralJob Description
当社は、米オハイオ州シンシナティに本社を置き、40ヵ国を超える国々で、事業支援システム（BSS：ビジネス・サポート・システム）、顧客ケア、従業員ケアなどの分野に様々なソリューションを提供している企業です。
今回はマレーシアのKLsentralにて、世界的に認知度急上昇中、日本でのユーザー数も大きく伸びている
フードデリバリーサービスのカスタマーサポート職としてご活躍いただける方を募集しています。
＜業務内容＞
外資系フードデリバリーサービスプラットフォームの顧客対応チームの募集です。
業務内容としては日本のエンドユーザーからのお問合せに電話やメールにて対応していただくポジションとなります。
こちらのポジションは日本語のみの使用になるので、英語が不安な方でも安心です。
オフィスには他にも多国籍のスタッフが働いていますので、グローバルな雰囲気を楽しみながら働ける環境です。
具体的には…？
エンドユーザーやパートナーからのサービスに関してのお問い合わせ対応（配送遅延や配送ミス、オーダー漏れなど）トラブル時の返金対応など、困っている方のサポートをするお仕事になります。
★魅力★
・充実した研修制度
・知名度、利用度ともに高いサービスですので自信を持って業務に取り組んでいただけます。
・社内システムが体系化されているため、質の高い顧客対応をしていただけます。
・US外資企業にて経験を積めるので今後のキャリアアップにも多く貢献します。
・福利厚生が充実しています
・英語不問でありつつも、グローバルな環境！Benefit
■試用期間：3ヶ月
■給与：選考の過程で開示
■勤務時間：週7日24時間稼働のうち8時間／日、40時間／週（現行のシフト時間帯は07:00~24:00）
※ 日本での就業期間についても同様
■その他福利厚生など
・アニュアルリーブ30日（代わりに祝日出勤時の代休取得なし）
・メディカルリーブ8日
・住宅手当支給
・医療保険_外来および入院に対する保障
・就労ビザサポート有
・在宅勤務でのスタート可！(PCおよびネット回線貸与) ※予想3カ月ほど
・PCR検査費用、マレーシア入国後の隔離費用については会社負担【Mandarin speaker】T3 Technical SupportID:48943
-KL SentralJob Description
Profile： Call Centre, Technical Support
Clients: Taiwan Market
▼SUMMARY:
The Frontline Technical Support Engineers’ primary focus will be ensuring that all customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.
▼Responsibilities：
Applying strong verbal and written communication skills in the supported language, and solid technical
knowledge of supported products, to represent client and communicate with its customers through telephone, email and web response, carrying out the following activities as needed:
• Represent client and communicate with its customers
• Manage relationships with multiple customers, partners and collaborate with business contacts
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to
effectively deal with customer and technical issues to achieve problem resolution and customer
satisfaction
• Document incidents, report customer suggestions and technical issues to client
• Respond to voice of customers, utilize its escalations and meet response, resolution,
efficiency, productivity and utilization targets required by client's business unit
• Communicate and collaborate with cross-group peers and client's resources both proactively and
reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot
problems
• Produce quality documentation and share with the appropriate team members and tech lead as
appropriate
• Compliance with the service operation processes for execution excellence
• Adherence to the Business Code of Conduct in all customer interactions and interactions
with client, and
• Strict adherence to data privacy guidelines – never putting customer PII at risk
★Attractive Point
・ Inexperienced candidate can apply with well practiced training.
・ Fun working & motivating each other with colleagues
・ Career enhancement opportunity
・ Language enhancement because can use not only native language but also English.
・ Working at the city central. The office is located in KL Sentral.
・ Fulfilling allowanceBenefit
Salary will be discussed based on your experience and expectations
■5 days working, 2 days off
■Other benefits
・complexity allowance
・AL 30 days (includes public holidays)
・MC 8 days
・Medical InsuranceHR cum Admin Assistant Manager (Japanese Speaker)ID:49919
4,000 MYR ~ 6,000 MYRMont KiaraJob Description
● Handle recruitment processes, such as posting advertisements, phone screening for shortlisting, arranging interviews.
●Prepare Letter of Appointment, Probation, Confirmation, Promotion, Termination or Acceptance of Resignation.
●Tracking and recording of Annual Leave, Sick Leave, Time Card.
● Monitor the implementation of HR policies and procedures followed by managers
and staff. Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
●Check with Government SOP and implement accordingly.
● Update and manage employees' monthly payroll. Submit Form E and prepare Form EA.
● Calculate Personal Income Tax for Japanese Expatriate.
● Assist on expatriate and dependent's visa matters and provide accommodation support.
● Liaise with Malaysia Immigration. Apply Visa, Entry Permit, SafeTravel.
●To do Hotel Booking and Transportation Booking for Guest.
● Translate Japanese documents and email.
●Provide administrative support for the Directors
●Make Staff Schedule
●Liaise with Top management about making decision.
●Managing projects as assigned and organising teams to assist in these efforts.
●Prepare Salary report, do Annual Staff Appraisals.
● Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
● Negotiate vendor contracts to identify cost-saving opportunities. Supervise and coordinate maintenance of all office equipment and assets.
● Manage IT hardware / software and provide IT support.
●Prepare Proposal & maintain Office Internal Rules.
● Implement and maintain procedures/administrative systems.
● Liaise with employees, suppliers, contractors and company secretary.
● Coordinate and provide administrative support for board meetings.
● Translate Japanese documents and Email.
● To liaise and handle License application procedures with government agency such as JPJ, DBKL, Kastam, MPK.
●Manage & Record List of Agreement such as Tenancy agreement, Car Insurance, Service Contract etc.
●Provide coordination between Daiso and PKT on Bonded Warehouse Project.
●Prepare Meeting Minutes
● Perform other duties as assigned.Benefit
- Season Parking provided
- Any cost on travel (e.g. office to Daiso warehouse, banks etc) reimbursed
- Bonus provided once a year. (only if you worked for more than 1 year)
- AL 12days/year
- MC 14days/year (RM50 per claim)
- Annual medical checkup
- Maternity leaveSoftware Programmer (Automation Solution Associate Consultant )ID:49913
2,800 MYR ~ 3,300 MYRBayan LepasJob Description
- Programming with Software engineering concept
- Software engineer for automation solution department
- Understand and participate in software development life cycle
- Coding for Object-Oriented programming (OOP)
- Assist and Support on current projectsBenefit
Total Remunerations:
- Total Salary up to RM 3250
- Transport Allowance
- Travel Allowance
- Medical Benefit
- Term Life
- Hospitalization Insurance Coverage
More details to be discussed during the interviewTransport operation Management ID:49907
3,000 MYR ~ 4,000 MYRSepangJob Description
Role: To supervise and instruct truck drivers to ensure the safe transportation.
Key skill: Sense of crisis management and a strong leadership to give appropriate instructions to the truck drivers
Responsibilities:
- Give instructions and supervision to truck drivers
- Create driver's crew allocation
- Assign driver's shift schedule
- Record of daily operations/schedule and any accidents occured
- Frequently check the health condition of drivers to ensure the safe operations always
- Prevention of overloading or taking care of driver's fatigue
*It is also necessary to have the ability to take control of staff/drivers and vehicles to make decisions to ensure safety, and to have the ability to give appropriate instructions.Benefit
Basic Salary: 3,000-4,000 MYR
-Transport allowance maybe discussed if you request during the interview
-Annual bonus provided
-Salary increment
-EPF, SOCSO
-AL
less than 2 years : 14days
2-5 years : 16days
5-10 years : 20days
10 years above : 25daysWarehouse Management ID:49906
3,000 MYR ~ 4,000 MYRSepangJob Description
Role: Management of Warehouse operations
Responsibilities:
- To involve and learn how warehouse operation works
- To learn about a series of operations such as storage, receipt, and shipping of cargo
- To check storage and shipping/forwarding requirements from customers and give an instruction to operators
- Documents check for Import & Export
- To supervise the operators' performance
- Schedule coordination/arrangement
- To assist senior staff following instructions
- Data entry, Database management
- Create proposal or reports following instructions
- Conduct "Kaizen" by analyzing the operation
- To assist in other task when assigned
*New joiners are expected to be a manager in the futureBenefit
Basic Salary: 3,000-4,000 MYR
-Transport allowance maybe discussed if you request during the interview
-Annual bonus provided
-Salary increment
-EPF, SOCSO
-AL
less than 2 years : 14days
2-5 years : 16days
5-10 years : 20days
10 years above : 25daysFinance (Shared Services) - AR Billing Specialist (Japanese Speaker)ID:49900
4,000 MYR ~ 5,000 MYRBandar Sunway/PuchongJob Description
POSITION SUMMARY:
The associate owns and executes tasks associated with pricing and billing of the specialty logistics services provided to our customers, AP Processing, Treasury matters within the assigned portfolio of countries. The incumbent is also responsible for credit control and collections performance to ensure DSO meets the corporate target.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Owns pricing and invoicing, invoice generation for assigned portfolio of countries. Ensure invoice sent to client on time.
2. Complete the domestic & international shipment pricing on a daily basis in accordance with the quotation.
3. Manages and maintains customer files.
4. Gathers and maintains required information / paperwork for updating customer files for special rates / routings / packaging / discounts for billing.
5. Maintenance of the database related to the specific customer requirements located in country data folder.
6. Completion of different files related to the invoicing details as per customer requests
7. Generate weekly/ monthly reports such as statement of accounts to customers, billing status reports.
8. Communicate globally with the other offices within World Courier Network.
9. Prepares adjustments (voids / credit memos) when necessary and ensuring the adjustments is prepared in accordance with the relevant policies and approval.
10. Reconcile Nova TMS and SAP customer billing
11. Credit Control through monitoring customer outstanding accounts.
12. Follow up closely with customer on outstanding invoices and providing updates on payment status.
13. Posting Collections Receipts from customers in SAP.
14. Handle enquiry and dispute from customer on invoices.
15. Resolve payment related issues, escalate & follow up with relevant departments if necessary.
16. Record Invoices from vendors for assigned portfolio of APAC offices
17. Input online payment instructions, ensure all payments to vendors are process in a timely manner
18. Assist to maintain & update BS Schedules for countries assigned.
19. Performs related duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as neededBenefit
- Language Allowance = RM 800 ~ RM 1,000
- Associate Bonus Plan (ABP)
** Similar with Performance Bonus (Annual Salary x 15%)
- AL:
- 1 ~ 2Y Service Year = 14 days
- 3 ~ 5Y Service Year = 16 days
- 6 ~ 9Y Service Year = 17 days
- 10Y & above = 18 days
- Medical Coverage: Group Health & Surgical Policy (Mercer Marsh Benefits – AIA)
- Dental = RM 150 per FY
- Birthday Voucher = RM 20
