[ Penang ] Customer Support AssociateID:61076

3,100 MYR ~ 4,200 MYRBayan Lepasabout 5 hours ago

Overview

  • Salary

    3,100 MYR ~ 4,200 MYR

  • Industry

    Manufacturing(Machinery)

  • Job Description

    • Provide professional support to customers and internal sales teams.
    • Process customer order, quotations, delivery schedule and related document accurately and promptly.
    • Coordinate closely with Sales, Logistics, Warehouse, Account, HQ, and customers to ensure smooth order fulfillment.
    • Handle customer inquiries, delivery issues, and order-related concerns in a timely and professional manner.
    • Investigate and resolve operational issues by working with multiple departments and stakeholders.
    • Monitor order status and proactively follow up to ensure commitments are met.
    • Maintain accurate records, reports, and customer information in company systems.
    • Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
    • Perform administrative and coordination tasks as assigned by management.
    • Incoming call & office shipment support.
    • Prepare monthly report.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Fresh Graduate with degree in engineering study with good salesmanship and interested in sales
    ・Candidates need to have their own vehicle

    ■ ADVANTAGES
    • Working experience and knowledge of admin standard processes are adding advantage (but working experience cannot exceed 2 years)

    ■ OTHER REQUIREMENTS
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills.
    • Ability to coordinate effectively with multiple parties and departments.
    • Fast learner with the ability to adapt quickly to new systems and processes.
    • Strong sense of urgency and ability to work in a fast-paced environment.
    • High attention to detail with excellent accuracy.
    • Good organizational and time management skills.
    • Positive attitude and strong team-player mentality.
    • Ability to manage multiple tasks and priorities simultaneously.
    • Self-motivated, responsible, and able to work independently.
    • Customer-focused mindset with strong service orientation.
    • Proficiency in Microsoft Excel, Word, Outlook, and business systems.
    • Strong work commitment and dedication.
    • Excellent attendance and punctuality.
    • High level of responsibility and accountability.
    • Willingness to go the extra mile to support customers and the team.
    • Professional attitude and integrity.
    • Continuous learning mindset.
    • Resilience when handling challenging situations.

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    ・Fixed Car Allowance = RM 500 (upon joining, during probation period)
    ・Fixed Increment of RM 600 after probation
    ・Monthly Incentive System (After Probation)
    ・Annual Leave : 14 Days (pro-rated based on joining date)
    ・Sick Leave: 14 Days
    ・Insurance provided: GTL. GHS, GPA
    ・Medical, Optical, Dental & Other Flexi Benefits: RM7000
    ・EPF Employer Contribution at 15%
    ・Half Yearly Bonus
    ・Weekly Fruits Day
    ・Annual Dinner
    ・Parking provided by Company

  • Working Hour

    08:45 ~ 17:30

  • Holiday

    Sat, Sun

  • Job Function