Overview

• Salary

  4,000 MYR ~ 5,500 MYR

• Industry

  Logistic

• Job Description

  ＜Summary＞
  Lead the Customer Service Department by managing daily operations, customer relationships, team performance, business development, and overall service quality within the logistics operation.
  
  ＜Job Responsibilities＞
  ・Oversee the daily operations and overall functions of the Customer Service Department.
  ・Manage customer orders and job processing, including monitoring critical and urgent shipments.
  ・Prepare quotations, sales forecasts, and management reports while monitoring performance against targets.
  ・Liaise with customers to handle operational matters, requests, complaints, and service-related issues.
  ・Monitor team performance, KPIs, attendance, discipline, and staff development.
  ・Ensure timely completion of job files, billing, documentation, and ISO-related requirements.
  ・Review and improve SOPs, departmental processes, budgets, and cost-saving initiatives.
  ・Develop new business opportunities and maintain strong relationships with existing customers.