Job Description
【Job Summary】Are you an organized, detail-oriented professional with a passion for customer service, logistics coordination, and operational excellence? An exciting opportunity has arisen to join a premier global manufacturer of advanced electronic components and passive electronic hardware at our Malaysian regional operational subsidiary. As a Sales Coordinator, you will serve as a vital link between our dynamic international and regional sales teams, production logistics, supply chain partners, and our valued corporate clientele across global markets.In this pivotal role, you will take end-to-end ownership of the complete customer order processing workflow. From the moment an order is placed to the final shipping arrangement, your precision and proactivity will ensure seamless transaction flow, timely deliveries, and exceptional customer satisfaction. You will act as the primary operational contact for customer accounts, meticulously monitoring order backlogs, updating reschedule reports, aligning production schedules with customer delivery expectations, and navigating fast-moving supply chain timelines.Beyond day-to-day order desk and shipping logistics, you will play a critical role in supporting the financial health of customer accounts. By working closely with customers, finance, and credit control units, you will actively follow up on outstanding payments strictly in accordance with agreed credit terms and payment schedules. Your strong communication skills and persuasive yet professional approach will ensure healthy accounts receivable metrics while maintaining warm, consultative relationships with clients.Working in a collaborative, supportive, and fast-paced multinational environment, you will also assist sales management and executive leadership with dynamic operational support, reporting, and specialized administrative tasks as assigned by your superiors. If you thrive on multi-tasking, structured problem-solving, cross-departmental collaboration, and delivering service excellence in the electronics manufacturing industry, this role offers an outstanding platform to grow your professional career.【Key Responsibilities】・End-to-End Order Management & Shipping Coordination:- Receive, verify, and accurately input purchase orders into the enterprise resource planning (ERP) system.- Coordinate closely with factory planners, warehouse management, and freight forwarders to schedule timely export/local shipments and prepare required shipping documentation.- Monitor order execution to ensure delivery deadlines and customer lead times are consistently achieved.・Backlog Management & Rescheduling Reports:- Maintain, analyze, and regularly update customer order backlog status reports.- Promptly communicate schedule adjustments, delivery revisions, or manufacturing updates to clients with proactive solutions.- Serve as the frontline inquiry point for order statuses, shipment tracking, and lead-time consultations.・Credit Control & Payment Follow-Up:- Track customer payment schedules based on assigned credit terms (e.g., Letter of Credit, Telegraphic Transfer, net payment terms).- Engage in regular, courteous, and effective payment follow-ups to ensure timely settlements and minimize overdue receivables.- Liaise with internal accounting and sales teams to resolve billing disputes, credit hold clearances, or invoice discrepancies.・General Sales & Administrative Support:- Prepare regular sales performance reports, backlog summaries, and administrative analytics for department heads.- Assist in maintaining accurate customer master records, pricing agreements, and contract files.- Carry out ad-hoc duties, special administrative assignments, and cross-functional support tasks as directed by superiors.