Qualifications

• Requirement

  ■ MUST REQUIREMENTS
  ・Proven B2C experience (education, training, consumer services, etc.).
  ・Minimum 8–10 years in sales operations or business management.
  ・Hands-on with CRM systems, data analysis, and KPI reporting.
  ・Track record of improving conversion, efficiency, and service delivery.
  ・Strong people management and coaching skills.
  
  ■ ADVANTAGES
  ・Background in education, training, or financial services.
  ・Experience scaling operations or implementing CRM automation (e.g. ActiveCampaign, Salesforce, etc).
  ・Exposure to cross-departmental projects or digital transformation.
  ・Understanding of Malaysian retail consumer behavior or financial education.
  
  ■ OTHER REQUIREMENTS
  ・Ability to balance strategic planning and daily execution.
  ・Excellent communication and interpersonal influence skills. - Show us a piece of writing that this person has done personally.
  ・Values alignment — disciplined, growth-minded, and service-oriented.
  
  ■ RED FLAGS
  ・Predominantly B2B background with little or no consumer-facing experience.
  ・Overly corporate mindset — prefers delegation over hands-on execution.
  ・Lacks operational discipline or process orientation.
  ・Focuses solely on sales targets without regard for service quality or team development.
  ・Resistant to structure, data-driven reporting, or accountability culture.

• English Level

  -

• Other Language

  Mandarin, English