Overview

• Salary

  7,000 MYR ~ 9,000 MYR

• Industry

  Food Services, Trading Firm

• Job Description

  ■ COMPANY DESCRIPTION
  Founded on March 31, 1950 in Japan, the company is a leading manufacturer of commercial kitchen equipment and facility design solutions.
  Its product range includes bakery machinery, cooking and thermal equipment, hygiene solutions, and food-processing systems, serving a wide variety of industries worldwide.
  
  Malaysia office setup in Year 2021 as a wholly-owned subsidiary with a capital of RM 1,000,000.
  The Malaysia office provides comprehensive services covering kitchen design, installation, and maintenance.
  
  As a Japanese company, the company is backed by firm management principles and a reputation for quality and reliability.
  In line with company global philosophy, the Malaysian branch offers end-to-end solutions—from planning and manufacturing to after-sales service—embodying the company’s commitment to delivering comprehensive support for food businesses.
  
  ■ Clients:
  ・Hospitality and F&B (restaurants, hotels)
  ・Institutional kitchens (schools, hospitals)
  ・Large-scale operations (factories, ship-based kitchens)
  
  ■ JOB OVERVIEW
  As an Assistant Service Manager, you will play a key leadership role in managing service operations and ensuring the successful installation, maintenance, and optimal performance of commercial kitchen equipment.
  This position requires advanced technical expertise, strong people management skills, and the ability to oversee a service team while working closely with sales and management to deliver comprehensive, customer-focused solutions.
  You will also contribute to service strategy, process improvements, and business growth initiatives.
  
  ■ KEY RESPONSIBILITIES
  ・Service Operations & Technical Expertise
  - Oversee and support complex service, repair, and preventive maintenance work on commercial kitchen equipment.
  - Act as the primary technical escalation point for critical or complex issues, ensuring timely resolution.
  - Ensure all service activities comply with company standards, health & safety requirements, and industry best practices.
  ・Customer & Stakeholder Engagement
  - Build and maintain strong relationships with key clients through regular site visits and proactive issue resolution.
  - Collaborate with the sales team as the technical advisor during client meetings, project scoping, and proposal development.
  ・Process Improvement & Reporting
  - Analyze recurring technical issues, prepare root-cause reports, and recommend corrective/preventive actions to headquarters.
  - Gather and share market intelligence (client expansion plans, competitor products, technology trends) to support business strategy.
  - Identify opportunities to improve service processes, reduce downtime, and enhance customer experience.
  ・Training & Knowledge Sharing
  - Conduct advanced training sessions for clients and internal teams on equipment operation, troubleshooting, and safety protocols.
  - Develop and implement training programs for junior engineers to build technical competency within the team.