Overview

• Salary

  3,000 MYR ~ 4,200 MYR

• Industry

  IT/Telecommunications, Trading Firm

• Job Description

  <SCOPE OF RESPONSIBILITIES>
  
  1. Support Service Parts Inventory Management
  2. Coordinate fullfilment of Parts Distributors' Order
  3. Support Tech Team and Service Partners on Spare Parts Related Matters
  4. Processing Returned Defective Parts and Main units
  5. Other Task: Demo Unit Status Monitoring and Reporting
  
  1. Supporting Service Parts Inventory Management
  - Maintain balanced inventory consistent with service requirement and targets.
  - Support inventory forecast and ordering.
  - Ensure timely parts stock-up for new models via recommendation from technical team /ESP.
  - Communicate with Regional HQ, Partners and Supply Chain on parts related matters.
  - Update and maintain spare parts pricing in SAP and SPI website in accordance to price setting mechanism.
  - Prepare performance and inventory reports for timely submission.
  - Review and proposed parts write-off based on policy defined criteria.
  
  2. Coordinate fullfilment of Parts Distributors' Order
  - Process orders from Parts Distributors
  - Obtain Parts Distributors forecast monthly
  - Provide monthly updates to Parts Distributors on new parts info and price changes, if any.
  - Report Parts Distributors sales monthly
  - Follow-up on overdue payments
  
  3. Support Tech Team and Service Partners on Spare Parts Related Matters
  - Process spare parts warranty claims (in-warranty & over-warranty)
  - Provide weekly ETA update on spart parts shortage
  - Support queries raised pertaining to parts (courier, shortage, changes in SKU, etc)
  
  4. Processing Returned Defective Parts and Main Units
  - Coordinate the monthly reverse-logistics of defective parts from Service Partners
  - Coordinate physical verification of returned defective parts and main units @ warehouse
  - Write-off returned defective main units from SAP system monthly.
  
  5. Other Task: Demo Unit Monitoring & Reporting
  - Monitor the Demo unit movement operation by Demo Coordinator
  - Ensure Demo-Overdue-Report is released weekly by Demo Coordinator.
  - Ensure Demo write off and disposal exercise is carried out quarterly.
  - Carry out stock check for demo units every half-yearly.