Customer Service Representative【Travel Site / Japanese Speaker Position】ID:49173

6,500 MYR ~ 9,620 MYRBukit Bintang/KLCC19 days ago

Overview

  • Salary

    6,500 MYR ~ 9,620 MYR

  • Industry

    Call Center

  • Job Description

    Customer Service Representatives are also responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
    Overall Responsibilities:

    • Handle pre and post reservation inquiries by phone, e-mail and fax;
    • Handle customer requests by phone and e-mail;
    • Modify, change and/or cancel existing reservations;
    • Make outbound calls to hotels/guests to arrangement special requests;
    • Act as liaison between guest and hotel to resolve complaints;
    • Manage relationships with hotels by providing high levels of customer service and account management support.

Qualifications

  • Requirement

    - Education: Diploma / Degree holder in any field
    - Language : Japanese N1 and above
    - BPO or Customer Service experience are most welcome!!
    - Fresh graduate with good Japanese skill most welcome!!

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    Basic = RM 5,000 ~ RM 7,000
    Language Allowance = RM 1,500
    Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 1,120 (subject to individual and company performance)
    --> TOTAL SALARY (MAX) = RM 9,120

    <Other Benefits>
    • Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Medical, dental, optical, mobile fee, flight ticket, IT gadgets
    • Annual leave – 15 days per year (Pro-rated for new hire)
    • Sick leave – 15 days per year
    • Birthday leave – 1 day (To utilize during birthday month only)
    • Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
    • 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
    • 1-way flight ticket from home country to Malaysia (Purchase by Company)
    • 7 days 6 nights temporary accommodation in Malaysia (Book by Company)

  • Working Hour

    0700 ~ 2230

  • Holiday

    5 days 8 hours shift
    Monday ~ Sunday, 7am to 1030pm

    <Working Time>
    Rotation Shift (8 Shifts)
    ・Shift① 07:00-16:00
    ・Shift② 08:00-17:00
    ・Shift③ 09:00-18:00
    ・Shift④ 10:00-19:00
    ・Shift⑤ 11:00-20:00
    ・Shift⑥ 12:00-21:00
    ・Shift⑦ 13:00-22:00
    ・Shift⑧ 13:30-22:30

  • Job Function