【Thai Native】Technical Support (DELL)ID:48426

-KL Sentral
  • Job Category

    Custmer support/service, Technical Support

  • Industry

    Call Center

  • Job Description

    ■Company Profile:
    This is a global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

    ■POSITION SUMMARY:
    You will be assigned to level 1 technical support of globally-famous computer brand

    ■DUTIES AND RESPONSIBILITIES:
    • Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
    • Answer questions about installation, operation, configuration, customization, and usage of assigned products.
    • Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.).
    • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.
    • Responds to customer technical problems/issues related to hardware and networking via phone.
    • Assists customers by diagnosing problems and providing resolutions for technical service.
    • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
    • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
    • Documents problems in the support solution database for diagnostics and solution implementation.
    • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
    • Identifies, researches and provides input on unique or recurring customer problems.
    • Remains knowledgeable of client’s product line, policies, and procedures.
    • Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
    • Focuses on delivering a positive customer experience according to the client's standards.
    • Monitors and tracks issues to ensure accurate resolution.
    • May be involved in revenue generation activities with current customers.
    • Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.

    ★Attractive Point
    ・ Inexperienced candidate can apply with well practiced training.
    ・ Fun working & motivating each other with colleagues
    ・ Career enhancement opportunity
    ・ Language enhancement because can use not only native language but also English.
    ・ Working at the city central. The office is located in KL Sentral.
    ・ Fulfilling allowance

    ■Requirements:
    ・Preferably have experience in Technical Support (Level 1)
    ・Native in Thai Language & Basic English

    ***Kindly take note that this position is a 2-year bond/contract position.
    Click the "APPLY NOW" button below if you're interested in this position.
    Only shortlisted candidates will be contacted.

  • Requirement

    ■Requirements:
    ・Preferably have experience in Technical Support (Level 1)
    ・Native in Thai Language & Basic English

    ***Kindly take note that this position is a 2-year bond/contract position.

  • Other Language

    Thai, English

  • Benefit

    Basic Salary + Allowances

    Salary details are to be disclosed during interview session.
    You may reach our consultant for checking if your salary expectation is within a budget or not.

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