Training Officer(Global call center)- BPO companyID:48195

3,500 MYR ~ 4,000 MYRKL Sentral
  • Job Category

    Project Manager

  • Industry

    Call Center

  • Job Description

    -Overseeing customer service team to ensure all KPIs are met
    -Ensure the team adheres to the SOPs and to deliver high quality services to our clients
    -Monitor the Service level Agreement (SLA)as agreed by client, and to report any issues that arise on thee floor effectively and efficiently
    -Continuously monitor agent’s performance, and to provide consistent and regular feedback to them
    -Responsible to generate hourly report, and to take action appropriately to maintain SLA
    -Always ready and proactive in suggesting any improvement plans to the management
    -To monitor agents’ attendance and to ensure the team strictly adheres to call center guidelines

  • Requirement

    -Candidate must possess at least Professional Certificate, Diploma/ Advanced/ Higher/Graduate Diploma Bachelor’s Degree/Post Graduate Diploma. Professional Degree in any field.
    -At least 1-2 years of working experience in call center or BPO environment
    -Candidates with supervisory skills or experience in team leader are encouraged to apply
    -Must have proficiency in Microsoft products, especially Excel and PowerPoint
    -Ability to speak and write in Mandarin will be advantage
    -Required Skill: leadership, call center management, time management, excel, reporting skills
    -With basic technical, software and hardware background will be any added advantage
    -Preference will be given to hose who an commence work on short notice
    -Must be ready 24/7 shift operation
    * must have experience of team leader, at least 1 years

    *Others
    10 team Lear position available
    One year renewable contract

  • Other Language

    English

  • Benefit

    Salary; RM3500-4000
    24/7 shift operation

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