Training Officer(Global call center)- BPO companyID:48195
3,500 MYR ~ 4,000 MYRKL Sentral3ヶ月以上前概要
給与
3,500 MYR ~ 4,000 MYR
業界
Call Center
仕事内容
-Overseeing customer service team to ensure all KPIs are met
-Ensure the team adheres to the SOPs and to deliver high quality services to our clients
-Monitor the Service level Agreement (SLA)as agreed by client, and to report any issues that arise on thee floor effectively and efficiently
-Continuously monitor agent’s performance, and to provide consistent and regular feedback to them
-Responsible to generate hourly report, and to take action appropriately to maintain SLA
-Always ready and proactive in suggesting any improvement plans to the management
-To monitor agents’ attendance and to ensure the team strictly adheres to call center guidelines
求めている人材
応募条件
-Candidate must possess at least Professional Certificate, Diploma/ Advanced/ Higher/Graduate Diploma Bachelor’s Degree/Post Graduate Diploma. Professional Degree in any field.
-At least 1-2 years of working experience in call center or BPO environment
-Candidates with supervisory skills or experience in team leader are encouraged to apply
-Must have proficiency in Microsoft products, especially Excel and PowerPoint
-Ability to speak and write in Mandarin will be advantage
-Required Skill: leadership, call center management, time management, excel, reporting skills
-With basic technical, software and hardware background will be any added advantage
-Preference will be given to hose who an commence work on short notice
-Must be ready 24/7 shift operation
* must have experience of team leader, at least 1 years
*Others
10 team Lear position available
One year renewable contract英語
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その他言語
English
その他
福利厚生
Salary; RM3500-4000
24/7 shift operation就業時間
08:30am ~ 05:30pm
休日
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職種