IT Service desk - Japanese speakerID:46481

4,000 MYR ~ 7,000 MYRPetaling Jaya
  • Job Category

    Custmer support/service

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description

    1) Act as Single Point of Contact to provide professional service desk support to end user or requestor.
    2) Answer calls promptly. Log incidents/service requests/requests for change onto the Service Desk systems, review and assess priority, ensure all data is recorded accurately, track and monitor progression to resolution and perform call management activities within the processes and timeline.
    3) Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
    4) Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
    5) Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.

    *smart casual
    polo T and jeans is acceptable.

    *this position is Multitask IT Desk/ handle some projects at the same time.

  • Requirement

    - language : English, Japanese(more than N2)
    - back ground : Degree holder
    - experience : more than 1 years experience in IT help desk or customer support.(preferable)
    or graduate from Japanese University(advantage)
    - skill :
     Knowledge of various software and applications (minimum: Windows environment and MS Office package)
     Japanese, English (business level)
     Knowledge of various software and applications (minimum: Windows environment and MS Office package)
     Important interpersonal skills to work in customer service centers such as excellent communication skills, flexible time preparation, customer orientation, teamwork, sense of urgency, positive attitude and enthusiasm
     No previous experience is necessary
    - core skill:
     Basic service knowledge.
     Customer relationship - quick work relationship / can establish empathy with customers.
     Communication - Ability to communicate clearly with listening, customers, colleagues, and administrators.
     Problem solving - understand and solve basic problems.
     Driving and decision.
     Tolerance.
     Time management.
     Team working - team player.
     Technical knowledge (eg Microsoft Office, basic network of PC).
     There is a flexible approach and it will work well under pressure.
     Business awareness.
     Understanding the business continuity process.
     Those who can actively work on work

  • Other Language

    English, Japanese

  • Benefit

    The Shift is depends on the Project.
    ※5 working days 2 off
    This project; 7:00am 4:00pm/8:00am-5:00pm/9:00am-6:00pm
    ※Sat and Sun/ off ( 1 hour break).
    ※after 1 year contract, become permanent if performance is good.

    Salary;4000-7000

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