Job Description

【JOB SUMMARY】Mainly responsible to handle customer claims, verify complaints on-site, negotiate with customers, and collaborate with the plant team on visits, activities, and reports within the due date.【MAIN DUTIES & RESPONSIBILITIES】•Handling Inline Claims: Collaborate with QA teams to meet yearly quality goals, manage customer complaints through inspections and checks, issue and implement corrective actions, share complaint details with management, and prepare monthly quality reports.•Coordinate Pass-Through Product Quality Improvement: Collaborate with OGC to improve product quality, share monthly performance and claims, analyze quarterly results, and assist car makers with product information and on-site visits.•Early Detection and Resolution (Customer Satisfaction): Address all customer complaints on the same day with immediate actions and recovery plans and monitor new model/part quality for at least three months.•Compile Monthly Report: Prepare and report monthly to sales management.•Comply with Company-Wide KPIs: Meet targets for training, overtime, scheme suggestions, etc.•Support Audit Activities: Assist with internal and external audits related to work processes and monitor customer feedback.•Investigate Quality Issues: Conduct quality checks and propose countermeasures for quality issues.