Overview

• Salary

  4,500 MYR ~ 5,500 MYR

• Industry

  Call Center, Consulting, Other

• Job Description

  - Demonstrates clear and polite written communication
  - Assist customers on resolving queries on hotel booking related operations
  - Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
  - Maintains a positive and professional demeanor and portrays the company in a positive light
  - Demonstrates knowledge and use of departmental resources, policies and procedures
  - Maintains email handle time, while remaining friendly and informative (after call email to customers)
  - Maintains productivity and quality standards
  - Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
  - Demonstrates appropriate sense of urgency for customer responses
  - All other duties as assigned
  -No Travel needed