概述

• 薪资

  4,000 MYR ~ 6,000 MYR

• 工作行业

  Real Estate

• 工作内容

  【Job Summary】
  Are you a passionate customer service professional looking for an exciting opportunity to make a real difference in the lives of individuals and families embarking on international educational journeys? We are seeking a dedicated, empathetic, and detail-oriented Customer Service Executive (Japanese Speaker) to join our growing team in Malaysia. In this role, you will serve as the primary bridge between Japanese-speaking clients, educational institutions, international school representatives, and our internal support services.
  
  As part of our dynamic team, you will act as a trusted advisor and frontline ambassador, guiding clients through the exciting process of enrolling in study abroad programs, identifying suitable international schools, and fulfilling student and guardian visa application requirements. You will ensure that each client receives clear, courteous, and timely communication, whether answering initial inquiries via email, phone, or messaging platforms, or meeting clients in person to review enrollment documentation.
  
  Beyond handling primary customer service responsibilities, this role invites you to contribute actively to marketing, promotional events, and social media outreach. You will collaborate closely with cross-functional teams to design promotional materials, create engaging online content, update multi-lingual web pages, and assist in coordinating educational fairs and seminars designed for Japanese expatriates and prospective study-abroad families.
  
  This versatile position offers a rewarding balance between direct customer relations, practical translation support (English-Japanese), and operational administrative execution. If you thrive in a multi-cultural business setting, take pride in managing multi-step client processes independently, and want to help build seamless overseas experiences for students and families, this position is an ideal fit for your career growth.
  
  【Responsibilities】
  ・Attend promptly to Japanese and English customer inquiries regarding overseas educational opportunities, school choices, and relocation arrangements.
  ・Assist prospective clients through the full application life-cycle, including admission documentation, submission tracking, and student/guardian visa processing.
  ・Support general marketing and community outreach initiatives, including creating promotional content, preparing educational fair materials, and updating digital media platforms.
  ・Deliver accurate Japanese-English translation and interpretation for administrative documentation, client meetings, and official communications.
  ・Perform administrative tasks, keep accurate client records, coordinate schedule appointments, and support ad-hoc assignments across company service departments.