概述

• 薪资

  4,500 MYR ~ 5,200 MYR

• 工作行业

  Food Services

• 工作内容

  ■ POSITION PURPOSE
  ・Operational Execution: Support the Store Manager in overseeing daily operations, ensuring the smooth coordination between the bakery (BOH) and retail (FOH) teams.
  ・Performance Support: Assist in driving sales and controlling costs by supervising wastage, labor productivity, and operational expenses during assigned shifts.
  ・Quality Consistency: Maintain the standards of Japanese craftsmanship (Wa) by conducting regular quality checks on both products and customer service.
  ・Standard Enforcement: Ensure the team’s strict adherence to corporate SOPs, food safety regulations (HACCP/Halal), and brand presentation guidelines.
  ・Shift Leadership: Provide active leadership and coaching to staff, fostering a positive work environment and a high standard of hospitality.
  
  ■ RESPONSIBILITIES
  ・Business Performance & Service Delivery
  Metric Monitoring: Assist the Manager in tracking daily sales and food costs; provide ground-level insights to help achieve monthly financial targets.
  Production Coordination: Supervise the bakery team to ensure production follows defined schedules, recipes, and health standards to maintain consistent stock levels.
  Quality Assurance: Conduct regular checks on finished products and retail displays to ensure they meet the brand’s premium specifications throughout the day.
  
  ・Store Operations & Resource Management
  Inventory Control: Assist in performing stock counts and preparing inventory orders; verify deliveries for quality and quantity against invoices.
  Wastage Management: Monitor and record daily wastage; identify causes and implement immediate corrective actions to optimize stock usage.
  Workflow Supervision: Oversee station workflows during shifts to ensure efficiency, particularly during peak hours, and suggest improvements to the Manager.
  Facility Upkeep: Monitor the cleanliness of the storefront and kitchen; report any equipment faults (ovens, chillers, POS) to the Manager for prompt repair.
  
  ・Quality Assurance & Compliance
  First-Line Service Recovery: Handle initial customer feedback or complaints professionally, escalating complex issues to the Store Manager while ensuring a "customer-first" resolution.
  Hygiene Supervision: Enforce 100% compliance with Halal (if applicable), HACCP, and local safety guidelines among all staff on duty.
  Audit Preparation: Perform daily spot checks on sanitation and staff grooming to ensure the store is always prepared for internal and external audits.
  Safety Monitoring: Correct any unsafe behaviors or non-compliant conditions regarding food safety or personal protection immediately.
  
  ・Human Capital Supervision
  Staff Coaching: Provide on-the-job training and guidance to new hires and existing staff to ensure they master the necessary skills and product knowledge.
  Roster Execution: Assist in planning or adjusting manpower rosters to ensure adequate coverage during peak periods while managing labor hours.
  Performance Feedback: Provide the Manager with input on staff performance for appraisals and assist in maintaining team discipline in line with HR policies.
  Communication: Lead daily briefings to communicate sales goals, special promotions, and operational updates to the team.