【招聘结束】 Customer Service SpecialistID:53347

该职位的招聘已结束

4,000 MYR ~ 5,000 MYRBangsar3个月以上前

概述

  • 薪资

    4,000 MYR ~ 5,000 MYR

  • 产业类别

    Medical & Healthcare, Manufacturing(Machinery), Manufacturing(Pharmaceutical/Medical Equipment)

  • 工作内容

    - Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
    - Provide exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
    - Provide first contact resolution as per the standard operating procedures (SOPs).
    - Follow-up on all other enquiries, issues, and concerns, and to provide a response in a timely manner.
    - Meet monthly key performance indicators (KPIs).
    - Communicate with key stakeholders when necessary.
    - Ensure communications with Brand Partners and team members are done in an accurate, timely, and effective manner.
    - Participate in company events as and when required.
    - Other duties and responsibilities as assigned by your superior.

资格

  • 应征条件

    - Minimum 2 years of working experience in a customer service industry with sound customer service etiquette
    - Excellent written and verbal communication skills, including active listening
    - Proficient in English and Bahasa Malaysia, Chinese language proficiency is a plus
    - Ability to handle and resolve customer enquiries via e-mails, calls, live chat and face-to-face interactions
    - Willing to take on ad-hoc tasks assigned
    - A team player, reliable, punctual and self-motivated
    - Multitasking ability is a must
    - Proficient in computer skills with intermediate knowledge using Microsoft Office tools

  • 英文

    -

  • 其他语言

    Malay, Mandarin, English

附加信息

  • 福利制度

    - AL
    - Medical Insurance
    - Company Product Benefits

  • 工作时间

    7:30am ~ 4:30pm

  • 假日

    -

  • 职业类别