【Posting Closed】 Customer Service SpecialistID:53347
This position is no longer available.
4,000 MYR ~ 5,000 MYRBangsarOver 3 months agoOverview
Salary
4,000 MYR ~ 5,000 MYR
Industry
Medical & Healthcare, Manufacturing(Machinery), Manufacturing(Pharmaceutical/Medical Equipment)
Job Description
- Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
- Provide exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
- Provide first contact resolution as per the standard operating procedures (SOPs).
- Follow-up on all other enquiries, issues, and concerns, and to provide a response in a timely manner.
- Meet monthly key performance indicators (KPIs).
- Communicate with key stakeholders when necessary.
- Ensure communications with Brand Partners and team members are done in an accurate, timely, and effective manner.
- Participate in company events as and when required.
- Other duties and responsibilities as assigned by your superior.
Qualifications
Requirement
- Minimum 2 years of working experience in a customer service industry with sound customer service etiquette
- Excellent written and verbal communication skills, including active listening
- Proficient in English and Bahasa Malaysia, Chinese language proficiency is a plus
- Ability to handle and resolve customer enquiries via e-mails, calls, live chat and face-to-face interactions
- Willing to take on ad-hoc tasks assigned
- A team player, reliable, punctual and self-motivated
- Multitasking ability is a must
- Proficient in computer skills with intermediate knowledge using Microsoft Office toolsEnglish Level
-
Other Language
Malay, Mandarin, English
Additional Information
Benefit
- AL
- Medical Insurance
- Company Product BenefitsWorking Hour
7:30am ~ 4:30pm
Holiday
-
Job Function