概述

• 薪资

  6,000 MYR ~ 9,000 MYR

• 工作行业

  Call Center

• 工作内容

  • First line Service Desk support on IT related user questions, request fulfilment and incidents.
  • Correspondence in Japanese and English.
  • Experience in using ticketing tools especially Remedy Force/ ServiceNow
  • Responding to inquiries and problem for Office 365, McAfee and Citrix
  • Testing of new hardware and software on computers
  • Installation and registration of IT related hardware and software.
  • Troubleshoots minor equipment malfunctions and corrects them.
  • Performs task necessary to prepare computer-provided information for delivery to requesting users.
  • Managing cases in ticket system according to company standards and ITIL best practices
  • Train and coach staff on operating systems and tools.
  • Creating a manual when introducing a new system
  
  • Learn and understand NSK Service desk process.
  • Responding to queries and problem via mail, ticket system, Skype or phone based on KPI/SLA.
  • Correspondence to Japanese staff in Japanese and cooperation with Japanese staff at the head office.
  • Perform test on new software and hardware.
  • Documentation on the installation and user guideline.
  • Support for system application to NSK Tokyo head office.