Overview

• Salary

  3,500 MYR ~ 5,000 MYR

• Industry

  Manufacturing(Chemicals/Materials)

• Job Description

  Acts as the bridge between internal teams and international clients. Leads the customer service, planning, and logistics teams to ensure accurate shipments. Focuses on maintaining relationships with existing customers in Australia, India, New Zealand, and the USA.
  •Provide leadership and guidance to the customer service, planning, and logistics teams.
  •Coordinate shipment schedules with logistics providers and freight forwarders.
  •Prepare and manage full sets of export documentation (Commercial Invoices, Packing Lists, COO, BL/AWB, etc.).
  •Ensure all documentation complies with international trade regulations and Incoterms.
  •Track shipments and provide proactive delivery status updates to customers.
  •Manage relationships with international brokers and attend tradeshows/meetings.
  •Negotiate and monitor export rates to optimize operating costs.
  •Resolve customer complaints promptly with effective, win-win solutions.