6 Jobs for Hardware Engineer found
Technical Support cum Training Support Engineer (Copiers)ID:58044
6,000 MYR ~ 5,000 MYRUSJ/Subang JayaJob Description
< Job Summary >・Seeking for a detail-oriented Technical Support Engineer to provide post-sales support for company B2B software and applications.・This role involves managing technical escalations, supporting service partners and ensuring service KPIs are met.・Key responsibilities include acting as the technical point of contact for product launches, overseeing repair management processes, and supporting internal operations.・The ideal candidate is proactive, analytical, and committed to delivering high-quality service and continuous improvement.< Key Accountabilities >・Ensure excellent post sale support for company B2B software & application - Ongoing advancement of Service Partners’ support skills and resources, including training programs. - Continuous assessment and expansion of support coverage to align with business growth objectives. - Provide timely resolution on escalations from customers or Service Partners. - Provide on-site support to customers and Service Partners when required. - Achieve service deliverables and customer satisfaction targets for managed products. - Resolve software and application issues, develop partner support capabilities, manage escalations, and meet resolution target. - Provide repair management support and maintenance by handling escalations, performing system updates, delivering refresher training to service partners, and ensuring timely completion of tasks.・Assume the Role of Product Technical PIC for printer, scanner and projector - Ensure all details input into product launch checklist eg. Training schedule, Initial parts forecast. - Manage product QA escalation and rework countermeasures. - To analysis product failure rate. - Ensure achievement of repair and service KPI (eg. Response Time, Repair Time, TAT).・Manage pending repair management situation to achieve service level targets - Prepare daily report on pending RMA status (product, partners, status, shortage). - Email pending RMA report and 3.5 days completion rate to individual partners daily. - Directly engage partners with high pending RMAs to ensure timely resolution.・Supplementary internal business functions - Manage the provision of service consumables (for repair purpose) to service partners. - Support the courier pick up arrangement of “faulty printer to repair” from small town dealers. - Support the preparation & processing of service partner agreements.
Benefit
・Basic Salary = RM 4.2k ~ 5.4k
・Transport Allowance = RM 1k
・Mobile Allowance = RM 100
・Annual Leave: <5Y 14d, =/>5Y 18d, =/>10Y 21d
・Medical Leve: <2Y 14d, =/>2Y 18d, =/> 5Y 22d
・Marriage Leave: 3 consecutive days
・Compassionate Leave: 3 consecutive days
・Public holiday fall on Saturday --> entitle to a replacement leave
・Zero medical leave incentive = RM 400
** Entitle to employee who does not take medical leave in one year
・Insurance (GHS, GPA, GTL)
・Medical Coverage
・Business mileage claimable: RM 0.60 / km
・Outstation allowance : RM 50 / day (>150 km within Malaysia)
・Family Friendly Benefit = RM 800 / year (dental, medical without necessary to claim in receipt basis)
・Company Trip (Bangkok in May 2023)
・Annual Dinner, Team Building
・Medical Check-Up - RM150/annum (below 40 years old every 2 years)
・Performance Bonus: 1 ~ 2 months (Based on performance)
・CPD Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyProject ManagerID:57897
5,500 MYR ~ 6,200 MYRKL SentralJob Description
The Project Manager works alongside PM team, Business Development team in the region they support as well as their Team Leader to deliver quality studies.• Ability to manage 10 projects at any given time• Manage overall quality by ensuring best practices are followed• Communicate and escalate any issues or feedback to Shift PM Manager as well the account managers• Project Ownership:> Review project metrics (IR, Completes, LOI, SCO, QTF)> Analyze if additional invitations or reminders need to be sent in addition to what is already in field to achieve client goals.> Manage overall quality by ensuring best practices are followed> Communicate any project insights to “co-owner”• Monitor Cost Ratio:>Communicate and escalate any issues or feedback to PM Manger as well as Sales Management> Consolidate all actions taken, feedback, direction for “co-owner” and put into project email.> Communicates to clients and vendors as applicable• Vendor Management:> Manages vendors supporting Global Projects> Assists in Project Management capability administrative duties as requested
Benefit
Basic: RM5,500 - RM6,200
AL: Starts with 12 days
ML: Starts with 14 days
<Other benefits>
• Monthly transportation allowance: RM200 (Claim basis)
• Health check costs of up to RM1,000 per annum
• Medical and dental cost up to RM1,000 per annumManager, IT Digitliazation and TransformationID:57645
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insuranceManager, IT Digitliazation and TransformationID:57644
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insurancePre-Sales Manager/Engineer (Kuching)ID:57652
7,000 MYR ~ 13,000 MYRSarawakJob Description
• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.• Promote solutions to defined customers and deliver formal technical proposals and presentations.• Take charge of product solution design, and make sure the solution is competitive technically.• Complete other tasks issued by the company.
Benefit
• Performance bonus & incentive
• Observe ALL KL public holidays; Replacement leave granted if public holidays fall on Saturday
• Free parking
• Shopping voucher on birthday month
• Snacks, tidbits & drinks in pantry
• Monthly birthday celebration
• Staff purchase discount
• Festive gifts, such as CNY and Mid-Autumn Festival
• Quarterly Employee Excellence Award RM 1,500 / RM 500
• Quarterly team building
• 5-Year Long Service Award and above
• Company trip
• Annual dinnerPre-Sales Manager/Engineer (CCTV) (KL)ID:56741
7,000 MYR ~ 13,000 MYRBukit Bintang/KLCCJob Description
• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.• Promote solutions to defined customers and deliver formal technical proposals and presentations.• Take charge of product solution design, and make sure the solution is competitive technically.• Complete other tasks issued by the company.
Benefit
• Performance bonus & incentive
• Observe ALL KL public holidays; Replacement leave granted if public holidays fall on Saturday
• Free parking
• Shopping voucher on birthday month
• Snacks, tidbits & drinks in pantry
• Monthly birthday celebration
• Staff purchase discount
• Festive gifts, such as CNY and Mid-Autumn Festival
• Quarterly Employee Excellence Award RM 1,500 / RM 500
• Quarterly team building
• 5-Year Long Service Award and above
• Company trip
• Annual dinner
