Customer Service ExecutiveID:60399

3,000 MYR ~ 4,000 MYRGeorgetown2 days ago

Overview

  • Salary

    3,000 MYR ~ 4,000 MYR

  • Industry

    Manufacturing(Electronics/Semiconductors), Trading Firm

  • Job Description

    • Provide Sales administration services & supports to Sales & customers.
    • Perform system-related work - SO entry, customer backlog review, forecast review, RMA, shipment release and inventory management. 
    • Expedite the pull in / push out and cancellation base on customers requirement, vendor term and conditions for rescheduling.
    • Handle day-to-day customers’ enquiries / complaint and respond and action accordingly in order to meet customer satisfaction.
    • Communication closely with warehouse on shipment arrangement, SHC (Special Handling Code) and ad-hoc.
    • Work and co-ordinate with other departments and customers to ensure a smooth and effective operation with customer ‘s project progressive and demand trend. 
    • Any other duties assigned by superiors.

Qualifications

  • Requirement

    • Minimum Diploma qualification. Candidates with relevant working experience may also be considered.
    • Preferably with at least 1-2 years of working experience in electronics/semiconductor industry.
    • Fresh Graduates with relevant internship experience is encouraged to apply.
    • Knowledge of Oracle System and Excel.
    • Strong problem-solving and decision-making skills to handle customer inquiries and resolve issues effectively
    • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
    • Flexible and adaptable to changing priorities and a fast-paced work environment

  • English Level

    -

  • Other Language

    Malay, Mandarin, English

Additional Information

  • Benefit

    - Twice per year incentive with target achievement. Total incentive amount average is RM2K – 4K which is based on the achievement.
    - 13 months bonus based on company performance
    - Annual Leave from 12 to 20 days
    - Transport expenses reimbursement for the journey from home to office and vice versa on actual working days.
    - Out-Patient Claim per year MYR800 (upon probation completed)
    - Hospitalization and Personal Accident Insurance (upon probation completed)
    - Parking allowance capped at MYR80.00 per month (must attach with receipt).

  • Working Hour

    8.30am ~ 5.30pm

  • Holiday

    Follow Malaysia PH

  • Job Function

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