Customer Service ExecutiveID:60147

4,000 MYR ~ 6,000 MYRNibong Tebal4 days ago

Overview

  • Salary

    4,000 MYR ~ 6,000 MYR

  • Industry

    Manufacturing(Machinery), Manufacturing(Chemicals/Materials)

  • Job Description

    • Handle customer inquiries, complaints, and follow-ups via email, phone, or other channels in a professional manner.
    • Process sales orders, prepare quotations, and coordinate with production, planning, and logistics teams to ensure on-time delivery.
    • Monitor order status and provide regular updates to customers regarding production progress and shipment schedules.
    • Maintain accurate records of customer orders, contracts, and related documents; prepare reports when required.
    • Work closely with internal departments (Production, Quality, Sales) to resolve customer issues such as delays, quality concerns, or shortages.
    • Build and maintain good relationships with customers to support long-term business growth.

Qualifications

  • Requirement

    • Diploma or Degree in Business Administration, Engineering, or related field
    • 1–3 years of experience in customer service (preferably in manufacturing industry)
    • Proficient in Microsoft Office (Excel, Word, Outlook)
    • Strong coordination and problem-solving skills
    • Able to work under pressure and meet deadlines

  • English Level

    -

  • Other Language

    Malay, Mandarin, English

Additional Information

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