Customer Service Representative【E-commerce Site / Japanese Speaker Position】ID:59882

7,000 MYR ~ 7,000 MYRBukit Bintang/KLCCabout 16 hours ago

Overview

  • Salary

    7,000 MYR ~ 7,000 MYR

  • Industry

    Call Center

  • Job Description

    We are a global digital business services company transforming operational challenges into performance.

    We are seeking a motivated and customer-oriented individual to join our e-commerce customer
    support team.

    In this role, you will be responsible for:
    - Providing high-quality customer support through phone, email, and online chat.
    - Responding to customer inquiries, feedback, and complaints in a courteous and professional
    manner.
    - Ensuring customer satisfaction by maintaining a positive and engaging relationship with each
    client.

Qualifications

  • Requirement

    ★Job Requirements
    -Proficiency in Japanese (Native or Business level – spoken, written, and reading
    comprehension).
    - Strong interpersonal and communication skills.
    - Ability to work independently and provide customer-friendly service.
    - Demonstrated skills in conflict resolution, negotiation, and de-escalation.

  • English Level

    -

  • Other Language

    Japanese

Additional Information

  • Benefit

    <Working Day>　5 working days per week (Monday to Sunday, including Public Holidays)
    <Working Hours> Shift Rotation (between MYT 7:00AM - 11:00PM, 8 hours per day)
    *the above working arrangement is subject to change

    -Salary: RM 7,000 (Basic Salary = RM 6,000, Language Allowance = RM 1,000)

    ・Annual Leave: 15d (>2Y 16d, >5Y 17d)
    ・Sick Leave: 14d (>2Y 16d)
    ・Hospitalization Leave: 60d
    ・Maternity Leave: 98d
    ・Compassionate Leave: 3d
    ・3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent); Personal Accident Insurance; Term Life Insurance
    ・Dental & Optical Claim: Up to RM 200 annually
    ・OT Pay: RM40 / h
    ・Yearly Increment

  • Working Hour

    7:00AM ~ 11:00PM

  • Holiday

    <Working Day>
    5 working days per week (Monday to Sunday, including Public Holidays)

  • Job Function

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