【Customer Support】BPO company★Luxury Hotel★ID:59821

8,800 MYR ~ 9,400 MYRBukit Bintang/KLCC1 day ago

Overview

  • Salary

    8,800 MYR ~ 9,400 MYR

  • Industry

    Call Center

  • Job Description

    As a Call Center Executive for luxury hotel, you will be the first point of contact for esteemed guests, ensuring their needs are met with efficiency, professionalism and a sense of luxury.

    Your role is pivotal in creating memorable guest experiences by managing hotels, restaurants, spas, entertainment and transportation reservations, facilitating in-room dining orders, and handling all in-house guest requests.

    You are the heart of the house, providing exceptional service and assisting everyone you interact with.

Qualifications

  • Requirement

    ★Job Requirements
    -Excellent communication skills, both verbal and written; with excellent telephone and email etiquette.
    -Proficient in Japanese- B2 level and above. (JLPT N2 level and above)
    -Proficient in English B2 level and above
    -Detail in work, ensuring accuracy in information provided and recorded during guest interactions
    -Ability to handle multiple tasks simultaneously while maintaining guest service levels and expectations
    - date of join; 4th May, 2026

    ★Preferred Requirements
    -Minimum 2 years of experience within the hospitality industry (Hotel, Airline or Restaurant) in a guest-facing or call center role is an advantage.
    -The ability to think quickly and resolve issues efficiently and creatively
    -Flexible and able to handle various inquiries and adapt to changing situations.
    -University or College Degree in Hotel or Business Administration

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    ■Working Days■　5 working days per week (Monday to Sunday rotation)
    ■Working Hours■Current operating hours: 9:00 AM – 6:00 PM (MYT)
    (However, as the role might support 24/7/365 service operation, there may be a possibility of future shift rotations that include night shifts, weekends, and public holidays.)

    ■Salary：RM8,800〜9,400 [Basic: RM7,200〜7,800 + Language Allowance RM1,000 + Housing Allowance RM 600 (Only applicable for expat)]

    ・Probation period：３months
    ・Annual Leave: 15d (>2Y 16d, >5Y 17d)
    ・Sick Leave: 14d (>2Y 16d)
    ・Hospitalization Leave: 60d
    ・Maternity Leave: 98d
    ・Compassionate Leave: 3d
    ・Hospitalization expenses covered by insurance
    ・Dental / Optical expenses claimable - up to RM 200 / year
    ・Yearly Increment

  • Working Hour

    9:00 ~ 18:00

  • Holiday

    -5 working days per week (Monday to Sunday rotation)
    -Current operating hours: 9:00 AM – 6:00 PM (MYT)
    (However, as the role might support 24/7/365 service operation, there may be a possibility of future shift rotations that include night shifts, weekends, and public holidays.)

  • Job Function

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