Overview

• Salary

  6,000 MYR ~ 8,500 MYR

• Industry

  Call Center

• Job Description

  This is with a global BPO company headquartered in Singapore, operating across 39 locations worldwide including Malaysia, with over 20,000 employees from 80+ nationalities.
  The company provides outsourcing services such as customer support, technical support, sales assistance, and content moderation.
  
  Job Description:
  ・You will be handling customer inquiries for a major vacation rental platform via phone and chat/email.
  -Over 90% of phone calls are from Japanese customers
  -About 40–50% of chat/email inquiries are from overseas customers (translation apps can be used)
  -English will also be used for internal communication
  This role requires you to provide polite, accurate, and prompt service to improve customer satisfaction and ensure high hospitalit
  Responsibilities:
  -Handle customer inquiries via phone and email
  -Record call details and share with internal teams
  -Communicate with partner accommodation facilities when required
  -Process booking changes as per customer requests
  -Provide clear explanations for inquiries that cannot be fulfilled
  -Address customer concerns to improve satisfaction
  -Work with KPI targets and ensure efficiency
  -Report promptly to supervisors if any issues arise
  
  Highlights:
  Office located in KL Sentral (very convenient, near LRT station)
  No need for high-level English; communication-level is sufficient
  Customer support for a well-known travel platformy standards.