Job Description

Duties and Responsibilities: ● Responsible for daily smooth and efficient performance and operation of the restaurant● Provide leadership in cultivating, guiding and coaching staff in providing excellent serviceexperience to all customers consistently● Conducting daily/weekly roll call with employees to drive operations effectiveness andefficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.● Ensuring food preparation and cooking are in accordance to company’s standard operating procedures● Handle escalated customer’s complaints promptly, professionally and report issues to the higher authority● Operating and providing training of the existing POS system and ordering system etc.● Responsible for the restaurant to meet or exceed standards in food quality, safety and cleanliness● Handle the outlet administrative duties and submit all necessary records and paperwork to the corporate office on time.● Provide coaching and responsible for staff training and development and monitoring of staff performances as well as roster planning● Support in new store setup and provide necessary training for staff according company training SOP● Enforcing discipline and ensuring proper conduct of all staff whereby create a high level of morale amongst the staff in outlets.● Maintaining Standard Operating Procedures for the restaurant operations● Responsible for conducting monthly stock check and replenishing of all inventories● Responsible for the maintenance of critical standard: holding times, service speed and quality, raw and furnished product quality at all times● Responsible for maintaining proper sanitation, hygiene standards in kitchen and maintain effective store presentation● Responsible for the restaurant opening and closing cleaning and washing activities● Ensuring licensing, safety, hygiene, health, cleanliness, sanitation standards are in strict compliance with legislation and guidelines● Ensuring appropriate staffing levels are maintained to an optimum level for customer satisfaction whilst within budget guidelines.● Prepare monthly report in relation to the restaurant performance● Perform any other duties as assigned