Overview

• Salary

  4,000 MYR ~ 6,000 MYR

• Industry

  Medical & Healthcare

• Job Description

  To manage day-to-day operations of the company’s eCommerce platforms and marketplace accounts, ensuring a seamless online customer experience from product listing to order processing.
  
  • To manage and update product listings across eCommerce platforms (e.g., Shopify, WooCommerce) and marketplaces (e.g., Lazada, Shopee, Zalora, TikTok Shop), including product descriptions, pricing, and stock availability.
  • To coordinate promotions and campaigns, including voucher settings, discount setups, and participation in marketplace events and mega sales.
  • To monitor and optimise store performance metrics, such as traffic, conversion rates, and product visibility.
  • To handle daily order processing tasks, including order verification, status updates, and coordination with internal teams for order fulfilment.
  • To ensure accuracy of inventory sync between eCommerce platforms and back-end systems; raise any discrepancies promptly.
  • To respond to customer inquiries via platform chats, ensuring timely and professional communication until the order is processed.
  • To generate and analyse sales reports on a weekly/monthly basis for internal reporting.
  • To liaise with marketplace account managers on store performance, compliance matters, and technical issues.
  • To support visual merchandising by ensuring up-to-date banners, product images, and SEO-friendly content.
  • To test and troubleshoot platform functionalities, ensuring listings are functioning correctly and pricing displays are accurate.
  • Enhance the brand’s online presence with modern and creative marketing approaches, increasing audience engagement and overall reach.
  • Collaborate with KOLs to expand brand reach and develop impactful campaigns tailored to e-commerce audiences.
  • Stay updated on industry trends and monitor competitors' e-commerce strategies.