Overview

• Salary

  2,500 MYR ~ 3,000 MYR

• Industry

  Web/Mobile/Game, IT/Telecommunications

• Job Description

  Company Profile:
  Subsidiary of a Public Listed Company. Mainly focusing on Online Gaming Solution
  
  Location: Seputeh (accessible by public transport)
  Basically working from home unless there is meeting
  
  Job Scope:
   Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.
   Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
   Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
   Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
   Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.
   Undertake other ad hoc duties assign from time to time.