Overview

• Salary

  6,500 MYR ~ 7,500 MYR

• Industry

  Call Center

• Job Description

  Short Overview of Job Responsibilities:
  Do screening, monitoring, approving as well as labelling contents in compliance with the client’s policies and guidelines which contribute to cultivate a strong community around the brand.
  
  Job Scopes:
  • Reviewing sensitive advertisements’ contents about Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc.
  • Validating; monitoring; filtering; investigating contents with high quality, speed, open-mindedness and accuracy
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Display a strong bias to doing what’s right for our community in supporting social media’s mission
  • Become and remain knowledgeable about social media products and community standards
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Identify inefficiencies in workflows and suggest solutions
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team