IT Service Desk (Vietnamese Speaker)ID:46892

5,000 MYR ~ 6,000 MYRKota Damansara/Petaling JayaOver 3 months ago

Overview

  • Salary

    5,000 MYR ~ 6,000 MYR

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description

     To provide a single point of contact for users,
     Deals with management of both routine and non-routine incidents and requests through phone and email
     Provision of 1st line support for incidents.
     Takes ownership for listening to and understanding basic customer problems
     Asking relevant questions to resolve typically known problems within required timescales.
     Knows when problems are ‘beyond them’ and escalates so they can be resolved

Qualifications

  • Requirement

    - background : Diploma or Degree
    - experience : at least 3 years Service Desk
    - skill:
    Customer Service experience (Preferable)
    Basic level of IT trouble shooting skills (Preferable)
    - Others : ITIL Cert : If candidate possess ITIL that will be an added advantage.

  • English Level

    -

  • Other Language

    Others, English

Additional Information

  • Benefit

    24H shift
    * Project operation hours depending on project which candidate will be assign to.
    *24/ 7 | 2 / 3 Days off a week.
    *its either 9 hours shift or 12 hours shif

    Salary; RM5,000~6,000

  • Working Hour

    -

  • Holiday

    -

  • Job Function

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