IT Service Desk (Vietnamese Speaker)ID:46892

5,000 MYR ~ 6,000 MYRKota Damansara/Petaling Jaya3个月以上前

概述

  • 薪资

    5,000 MYR ~ 6,000 MYR

  • 产业类别

    Software/Information Processing, IT/Telecommunications

  • 工作内容

     To provide a single point of contact for users,
     Deals with management of both routine and non-routine incidents and requests through phone and email
     Provision of 1st line support for incidents.
     Takes ownership for listening to and understanding basic customer problems
     Asking relevant questions to resolve typically known problems within required timescales.
     Knows when problems are ‘beyond them’ and escalates so they can be resolved

资格

  • 应征条件

    - background : Diploma or Degree
    - experience : at least 3 years Service Desk
    - skill:
    Customer Service experience (Preferable)
    Basic level of IT trouble shooting skills (Preferable)
    - Others : ITIL Cert : If candidate possess ITIL that will be an added advantage.

  • 英文

    -

  • 其他语言

    Others, English

附加信息

  • 福利制度

    24H shift
    * Project operation hours depending on project which candidate will be assign to.
    *24/ 7 | 2 / 3 Days off a week.
    *its either 9 hours shift or 12 hours shif

    Salary; RM5,000~6,000

  • 工作时间

    -

  • 假日

    -

  • 职业类别

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