概要

• 給与

  5,000 MYR ~ 6,000 MYR

• 業界

  Software/Information Processing, IT/Telecommunications

• 仕事内容

   To provide a single point of contact for users,
   Deals with management of both routine and non-routine incidents and requests through phone and email
   Provision of 1st line support for incidents.
   Takes ownership for listening to and understanding basic customer problems
   Asking relevant questions to resolve typically known problems within required timescales.
   Knows when problems are ‘beyond them’ and escalates so they can be resolved