Overview

• Salary

  3,800 MYR ~ 5,000 MYR

• Industry

  -

• Job Description

  Company Profile: This company is the world’s largest provider of flexible workspace solutions, with customers including some of the most successful entrepreneurs, individuals and multi-billion dollar corporations.
  
  Job Scopes:
  Provide first level contact and convey resolutions to designated countries.
  The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately.
  The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs.
  Properly escalate unresolved queries to the next level of support.
  Walk customers through problem solving process.
  To receive queries and complaints from designated countries customers via telephone call and email.
  Follow up with customers, provide feedback and see problems through to resolution.
  Preservice and grow your knowledge of helpdesk procedures, products and services.