概述

• 薪资

  6,000 MYR ~ 8,000 MYR

• 工作行业

  Manufacturing(Electronics/Semiconductors)

• 工作内容

  We are a leading industrial automation solutions provider specializing in smart manufacturing, delivering innovative solutions across automation, robotics, warehouse automation, and digital manufacturing.
  As an Account Manager at UB, you will play a key role in strengthening long-term customer partnerships and growing existing strategic accounts. You will work closely with customers and internal technical teams to identify new business opportunities, expand UB’s solutions within the customer base, and ensure strong commercial and relationship outcomes.
  This role offers the opportunity to develop strong industry exposure, manage key customer accounts, and grow into a strategic commercial leadership role within UB.
  Role Overview
  The Account Manager is responsible for managing and growing a portfolio of existing customer accounts by building strong relationships, identifying business opportunities, and driving repeat orders, upselling, and cross-selling opportunities.
  The role focuses on protecting and expanding UB’s existing business, including automation solutions such as ASRS/OHS, service and managed automation, Equipment Intelligence, SmartOps, and other relevant solutions.
  The Account Manager will work closely with Business Development, Technical Presales, Project Management, Engineering, Service, and Finance teams to ensure customer requirements are addressed, commercial commitments are fulfilled, and long-term account growth is achieved.
  
  【Job Responsibilities】
  •Manage a portfolio of assigned customer accounts and develop structured account plans covering key stakeholders, installed base, customer needs, growth opportunities, and account targets.
  •Build and maintain strong relationships with customers at operational, technical, and management levels.
  •Identify and develop upselling and cross-selling opportunities within existing accounts, including service, managed automation, Equipment Intelligence, SmartOps, and other UB solutions.
  •Drive repeat business and identify opportunities to expand UB’s share of wallet within assigned accounts.
  •Support closing-stage ASRS/OHS and automation solution opportunities together with the Head of Business Development and Technical Presales teams.
  •Prepare and manage quotations, commercial proposals, negotiations, contract renewals, and customer agreements in accordance with approved pricing and discount policies.
  •Understand customer business requirements and coordinate internally with relevant technical and project teams to develop suitable solutions.
  •Monitor project and delivery milestones from the customer relationship perspective and coordinate issue resolution to maintain customer satisfaction.
  •Act as a key point of contact for assigned customers and ensure timely follow-up on commercial and operational matters.
  •Work closely with Finance to follow up on invoicing, payment collection, and outstanding receivables for assigned accounts.
  •Monitor account health, customer satisfaction, competitor activities, market developments, and potential business risks.
  •Maintain accurate customer, opportunity, and account information in CRM and relevant internal systems.
  •Provide regular updates on account performance, sales pipeline, opportunities, risks, and competitor intelligence during internal Deal Review meetings.
  •Ensure proper commercial documentation, contractual compliance, and adherence to internal processes throughout the sales and account management cycle.