概述

• 薪资

  4,000 MYR ~ 5,000 MYR

• 工作行业

  IT/Telecommunications

• 工作内容

  ■ JOB SUMMARY
  We are looking for a motivated MIS Engineer to support the delivery of IT infrastructure and system integration (SI) projects across multiple client environments.
  
  This role offers exposure to a wide range of technologies, including networking, Microsoft 365, virtualization, cloud services, cybersecurity, and IT outsourcing operations.
  You will work closely with senior engineers and management while developing the technical, project management, and customer facing skills required for more senior responsibilities.
  
  While the position is primarily focused on execution and supporting project delivery, candidates who demonstrate the necessary capability, initiative, and ownership may occasionally be entrusted to lead specific tasks, workstreams, or smaller projects under the guidance of senior team members.
  This provides opportunities to develop leadership and project management experience at an early stage of your career.
  
  The role also provides exposure to both customer-facing and internal IT operations, allowing candidates to gain practical experience across a broad spectrum of technologies and business environments.
  
  The role will require frequent travel to project sites and client environments, including offices, retail outlets, warehouses, factories, and sites under construction, to oversee project implementation, coordinate vendors, contractors, service providers, and client stakeholders, support infrastructure deployment activities, and provide onsite technical support for both project-based engagements and IT outsourcing (ITO) clients.
  
  This position offers a natural progression pathway towards Senior MIS Engineer (MIS Lead) and other technical leadership or specialist roles, depending on individual strengths, interests, and performance.
  
  ■ KEY RESPONSIBILITIES
  1. Technical Support & Operations
  • Provide Level 1 and Level 2 technical support to customers and internal users
  • Troubleshoot and resolve issues related to networks, servers, Microsoft 365, cloud services, security solutions, and end-user computing environments
  • Perform routine system administration, monitoring, maintenance, documentation, and health checks
  • Support the maintenance, security, and continuous improvement of the company's internal IT infrastructure and systems
  • Escalate complex technical issues to senior engineers when appropriate
  
  2. Project Delivery & Implementation
  • Assist in the deployment, configuration, testing, and commissioning of IT infrastructure solutions
  • Participate in system integration projects involving servers, networks, cloud services, cybersecurity, Microsoft 365, and business applications
  • Support project execution activities including site surveys, implementation planning, documentation, user acceptance testing (UAT), and post-implementation support
  • Coordinate with customers, vendors, contractors, and internal stakeholders to ensure smooth project delivery
  • Assist in managing project timelines, deliverables, and technical documentation
  • Occasionally take ownership of assigned workstreams, tasks, or smaller projects under the guidance of senior team members
  
  3. Onsite Support & Site Coordination
  • Attend onsite support cases at customer locations as required
  • Perform installation, troubleshooting, maintenance, and health checks of IT systems and infrastructure
  • Conduct site surveys and gather technical requirements for new projects
  • Support infrastructure deployment at new offices, warehouses, retail outlets, factories, and sites under construction
  • Coordinate with contractors, electricians, internet service providers, and other vendors during project implementation
  • Verify infrastructure readiness, cabling requirements, rack placement, network points, and equipment installation before project go-live
  
  4. Network & Infrastructure
  • Assist in configuring and maintaining IT environment and network equipment, including:
  Ø Switches, Routers, Firewalls, Wireless networks, VPN connectivity, Microsoft 365 environments
  • Learn and apply infrastructure design concepts including:
  Ø VLAN segmentation, IP addressing and subnetting, Routing and traffic flow, Network security
  and access control, Backup and disaster recovery
  • Assist in implementing and maintaining secure and scalable customer environment
  
  5. Continuous Learning & Improvement
  • Continuously develop technical knowledge in networking, Microsoft 365, cloud computing, virtualization, cybersecurity, and system integration
  • Participate in internal training, R&D, and proof-of-concept (POC) activities
  • Maintain accurate technical documentation, diagrams, asset inventories, and operational procedures
  • Contribute ideas and recommendations to improve technical standards, service quality, and operational efficiency
  
  6. Team Collaboration
  • Work closely with senior engineers, project leads, vendors, customers, and management
  • Support knowledge sharing and collaboration within the MIS team
  • Contribute to a positive, professional, and customer-focused working environment
  
  7. Team Collaboration & Customer Engagement
  • Work closely with senior engineers, project leads, vendors, customers, and management
  • Provide professional and courteous customer service
  • Participate in technical discussions, project meetings, and customer engagements
  • Support knowledge sharing and collaboration within the MIS team
  • Contribute to a positive, professional, and customer-focused working environment