概述

• 薪资

  3,800 MYR ~ 4,300 MYR

• 产业类别

  Trading Firm

• 工作内容

  < Job Summary >
  • Support service parts inventory management
  • Coordinate fulfilment of parts distributors’ orders
  • Support tech team and service partners on spare parts related matters
  • Processing returned defective parts and DOA main units
  • Processing defective consumable claims
  
  < Key Accountabilities >
  • Supporting Service Parts Inventory Management
  ➢ Maintain balanced inventory consistent with service requirement and targets.
  ➢ Support inventory forecast and ordering.
  ➢ Ensure timely parts stock-up for new models via recommendation from technical team/Regional HQ.
  ➢ Communicate with Regional HQ, Partners and Supply Chain on parts related matters.
  ➢ Update and maintain spare parts pricing in SAP and SPI website in accordance to price setting mechanism.
  ➢ Prepare performance and inventory reports for timely submission.
  ➢ Review and proposed parts write-off based on policy defined criteria
  • Coordinate Fulfilment of Parts Distributors’ Orders
  ➢ Process orders from Parts Distributors.
  ➢ Obtain Parts Distributors forecast monthly.
  ➢ Provide monthly updates to Parts Distributors on new parts info and price changes, if any.
  ➢ Report Parts Distributors sales monthly.
  ➢ Follow-up on overdue payments.
  • Support Tech Team and Service Partners on Spare Parts Related Matters
  ➢ Process spare parts warranty claims (in-warranty & over-warranty).
  ➢ Provide weekly ETA update on spart parts shortage.
  ➢ Support queries raised pertaining to parts (courier, shortage, changes in SKU, etc)
  • Processing Returned Defective Parts and Main Units
  ➢ Coordinate the monthly reverse-logistics of defective parts from Service Partners.
  ➢ Coordinate physical verification of returned defective parts and main units @ warehouse.
  ➢ Write-off returned defective main units from SAP system monthly.
  • Processing of Defective Consumable Claims
  ➢ Conduct tests and physical checks on consumables.
  ➢ Ensure warranty claim submissions for consumables meet criteria before submission.
  ➢ Process all consumable warranty claims promptly.
  ➢ Coordinate with dealers and customers for the collection of consumables.
  ➢ Responsible for proper storage and disposal of faulty consumables.