Head of Sales & OperationsID:59019
12,000 MYR ~ 18,000 MYR哥打白沙罗/八打灵再也 Kota Damansara/Petaling Jaya约8小时 ago概述
薪资
12,000 MYR ~ 18,000 MYR
产业类别
Education
工作内容
< ROLE MISSION >
Lead and strengthen Sales and Student Affairs teams to drive growth, operational excellence, and an outstanding student experience.
The role is both strategic and hands-on — responsible for building structure, improving systems, coaching performance, and ensuring that every lead and student receives world-class service.
< KEY RESPONSIBILITIES >
• Drive B2C sales growth by optimizing lead conversion and CRM utilization.
• Strengthen operational workflows across sales and student support.
• Define and enforce service quality standards throughout the student journey.
• Coach and develop team members for consistent performance and accountability.
• Collaborate cross-functionally with Marketing, Finance, and Technology to enhance processes and customer experience.
• Manage vendor, affiliate, and partner relationships effectively.
资格
应征条件
■ MUST REQUIREMENTS
・Proven B2C experience (education, training, consumer services, etc.).
・Minimum 8–10 years in sales operations or business management.
・Hands-on with CRM systems, data analysis, and KPI reporting.
・Track record of improving conversion, efficiency, and service delivery.
・Strong people management and coaching skills.
■ ADVANTAGES
・Background in education, training, or financial services.
・Experience scaling operations or implementing CRM automation (e.g. ActiveCampaign, Salesforce, etc).
・Exposure to cross-departmental projects or digital transformation.
・Understanding of Malaysian retail consumer behavior or financial education.
■ OTHER REQUIREMENTS
・Ability to balance strategic planning and daily execution.
・Excellent communication and interpersonal influence skills. - Show us a piece of writing that this person has done personally.
・Values alignment — disciplined, growth-minded, and service-oriented.
■ RED FLAGS
・Predominantly B2B background with little or no consumer-facing experience.
・Overly corporate mindset — prefers delegation over hands-on execution.
・Lacks operational discipline or process orientation.
・Focuses solely on sales targets without regard for service quality or team development.
・Resistant to structure, data-driven reporting, or accountability culture.英文
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