概要

• 給与

  10,000 MYR ~ 15,000 MYR

• 業界

  Manufacturing(Machinery), Manufacturing(Chemicals/Materials), Consulting

• 仕事内容

  Primary responsibilities:
  - Lead & motivate APAC Global Services Team
  - Meet or exceed Order Intake Budget on spares & services
  - Responsible to lead a team of service in SEA region and to delegate service task to team.
  - Responsible to arrange SEA service team resources, and APAC service team resources in conjunction with respective Service Manager(s)
  - Coordinate service engineer utilization and customer service request to meet customer’s requirement.
  - Responsible to administer and lead the standardization for automation PLC / SCADA programming.
  - Responsible to carry out site visit and monitoring progress for new installation, spare parts sales, maintenance, or on any issues related to after sales service in SEA region.
  - Responsible on drafting maintenance contract frame work for customer in SEA region.
  - Responsible to develop, strategize and achieve target for spare part sales in SEA region.
  - Responsible to submit monthly report for spare part sales & utilization to Management.
  - Responsible for departmental budget allocation for financial year.
  - Responsible to monitor and keep track on team’s competent level and arrange training for improvement.
  - Setting up standard procedure for Service & Global Services department to alligned with HQ operations and requirement.
  - Service staff utilisation of ≥ 80%
  
  Primary areas of focus:
  - Manpower utilization (50%)
  - Reporting (10%)
  - Spare parts sales target (30%)
  - Budgeting (10%)
  
  Generic KPI & Targets:
  - Lead team to achieve Company Services Sales Target.
  - Manage team and achieve 80% Service Engineer resource utilization.
  - Manage departmental yearly budget.
  - Teams training, at least Once per year, for one staff.