Job Description
【Responsibilities】- Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.- Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.- Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.- Analyze market potential and identify market trends to make informed business decisions.- Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.- Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.- Establish department objectives aligned with company KPIs.- Ensure timely submission of all aftersales reports to the company.- Develop strategies for expansion and process enhancements to drive service excellence and profitability.- Be open to fulfilling additional duties as requested by management or the company.