Job Description
Responsible for continuous improvement of regional customer service functions and daily business operation management, operating to provide on-site service and product knowledge training for overseas customers; Providing product maintenance and other management for on-site faults; processing of C-Level information rapidly, collect quality information of highlighting product A/B level and feedback to headquarters; provide technical support to customers, coordinating and dealing with difficult information, improving the technical level and service satisfaction of overseas customers.
- Responsible for the continuous improvement of regional customer service and incorporation of daily business operations into the management and operation of state-owned integrated functions in overseas States and regions.
- Responsible for accepting, answering, delivering regional customer’s information online, feedback and inspection, processing regular C-level information in time.
- Responsible for the statistics and analysis of regional customer’s feedback information, timely report A and B level prominent quality information and assisting in processing.
- Responsible for providing on-site technical services, accident handling services, product maintenance and replacement, and carrying out technical service effect evaluation.
- Responsible for the identification of suspected quality problems of regional returns and exchanges and the inspection, coordination and supervision of the process of acceptance of returns.
- Responsible for regional customers to provide technical support services such as leading product technical consultation, product selection, product knowledge and so on.
- Responsible for providing training to regional customers on troubleshooting and maintenance of sales products.
- Responsible for the cost control and budget of regional customer service, including product replenishment, travel expenses, express delivery, etc.
