4 Jobs for Bayan Baru found
Customer Success Specialist 【 Online Payment Gateway / Work in Penang / Japanese Speaker Position 】ID:57358
7,000 MYR ~ 8,400 MYRBayan BaruJob Description
Summary:The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client’s website shopping channel.Overview of CSS Role:• CSS represents the brand, the culture, and the values of the client• Your attitude and how you behave will determine how our client is perceived by its customers• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times• Customer concerns must be handled positively and professionally• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customersResponsibilities and Accountabilities• Support customers to place online orders with the client• Provide timely support to customers through available communication channels (inbound phone calls and email)• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty• Identify and escalate priority issues through appropriate channels as and when necessary• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience• Maintain and improves quality of service by sharing suggestions and recommendations• Keep job knowledge and skills up to date by attending training and continuously learning• Meet all key performance indicators set by the company and client• Adhere to the policies and procedures set by the company and client
Benefit
・Basic Salary = RM 6,000 ~ RM 7,400
・Language Allowance = RM 1,000
<Other Benefits>
・Annual Leave - 15 days per year (Pro-rated for new hire)
・Sick Leave - 14 days per year
・Hospitalization Leave - 60 days
・Maternity Leave - 98 days
・Compassionate Leave - 3 days
・Hospitalization expenses covered by insurance
・Dental / Optical expenses claimable - up to RM 200 / year
・OT Pay = RM 40 / hour
・Yearly Increment
< For Foreigner Candidates >
・Housing Allowance = RM 600
・1-way flight ticket from home country to Malaysia (Purchase by Company)
・7 days 6 nights temporary accommodation in Malaysia (Book by Company)《電子決済サイト / ペナン島勤務 / 日本リモート入社可 / 英語活用可》外資BPO企業のカスタマーサポートID:57357
8,100 MYR ~ 9,000 MYRBayan BaruJob Description
【会社概要】現在世界95ヶ国に拠点を置き、約50万名の従業員が働く。アウトソーシングサービスを提供するフランス系大手BPO企業です。マレーシアをはじめ各オフィスは社員が楽しく働ける環境を整えており、 プレイスペースややカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。 社員を大切にする企業文化も強く、年に一度の社員旅行や、社員やその家族を集めたパーティ等も行っています。 オンライン研修制度が整っているので、入社後の研修を経て業務に就いていただきます。日本人チームを大きくしていただける方の応募をお待ちしております！【具体的なお仕事内容】・電子決済サイトを使用する顧客からの問い合わせに対して、電話(7割)、チャットやメール(3割)でのサポート・例：「ログインできない」「着金していない」「パスワードの変更方法が分からない」といった様々なお客様の困りごとを解決いただきます・必要に応じてチームリーダーへのエスカレーション業務・日次、週次、月次の業績指標(KPI)の達成・その他、付随する業務【入社後ののキャリアパスも充実】・チームリーダーとしてチームメンバーのマネジメント・クオリティアナリストとして日本語人材や新入社員のサービス品質管理・管理部門に所属し、経営や採用に携わる【魅力ポイント】・綺麗でおしゃれなオフィス・好待遇・リゾート地であるペナン島での生活・英語を活かせる・高められる環境・キャリアパス豊富・豊富な研修制度 ▼座学・実務研修(約1ヶ月間) ▼専属のコーチやトレーナー、気さくな上司と先輩がしっかりサポートしますので、未経験でも安心してお仕事いただけます ▼同期入社の仲間と一緒にグループで研修を行い、フォローし合いながら基礎から着実に身に着けられます
Benefit
【主な待遇】
■雇用形態：正社員（VISAにもとづく）
■勤務時間：月曜日～金曜日、午前8時～午後5時（土日休み）
■給与：RM8,100 ~ RM 9,000 [基本給 RM6,500 ~ RM7,400 + 言語手当 RM1,000 + 住宅手当 RM 600]
■試用期間：３か月
■就労ビザサポート有り
■勤務地：ペナン島
【その他】
■休日：日本歴通り
■有給休暇：15日間（2年以上勤務で16日間、5年以上勤務で17日間）
■傷病休暇：14日間（2年以上勤務で16日間）
■入院休暇：60日間
■産休：98日間
■慶弔休暇：3日間
■医療費負担：
・看病費用、入院費用は保険でカバー
・歯科・眼科費用補助：年間上限RM200
■残業代：RM40／時間
■昇給：年１回
■片道航空券の手配
■初期宿泊提供（1週間）
＊＊雇用契約ボンド期間：1年間
＊＊離職証明書（Release Letter）の発行条件：2年間勤務満了Sales Executive(Penang)ID:57248
5,000 MYR ~ 7,000 MYRBayan BaruJob Description
MAIN RESPONSIBILITIES・Promotes / Sells / Secures Orders from existing and prospective customers (i.e. Japanese & Local ) through a relationship-based approach.・Demonstates products and services to existing or potential customers and assists them in selecting those best suited to their needs.DETAILS OF FUNCTION・Establishes, develops and maintain business relationships with existing customers and prospective customers in the assigned territory to generate new business for Company・ In-person visits and presentations to existing and prospective customers.・Expedites the resolution of customer problems and complaints.・Coordinates sales effort with management, admin&logistics and technical service members.・Maintain "win-win" business relationship " with current vendors/suppliers.Ability and initiative to sources for new vendors/suppliers on substitutes products.・Willing to Travel : Main Area : Industrial (Factory) Area located at Penang, Ipoh
Benefit
① Car Allowance of RM800.00
② Petrol Card is provided with usage conditions
③ One unit Mobile Phone & One unit Laptop are provided by Company.
④ Mobile phone charges & Tolls fares related to worktasks are beared by Company.
⑤ Medical claims of RM1,000 for confirmed staff and Pro-Rated for newly confirmed
staff during the prescribed year.
⑥ Group Medical Insurance includes spouse and children for confirmed staff.
⑦Have commission scheme: Average RM2000～3000 per month
Overtime Claim : NO
Annual Leave : 14 DAYSApplication Support Engineer (PG)ID:56419
4,000 MYR ~ 6,000 MYRBayan BaruJob Description
Responsibilities- Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).- Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.- Guide user on the workaround for known issues.- Perform data uploading, import, export and patching for the application as and when required.- Perform data analysis and generate statistics for management usage.- Assist to maintain and update the support documentation and training materials.- Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application
Benefit
**Full package please refer to attachment "Benefit & Compensation".
Overtime:
Replacement leave for OT more than 4hrs approved by Site Manager.
For public holiday, the OT rate is 2 x normal hourly rate. Assistant Manager position and above are not entitle for OT claim. Reimbursement shall be done via replacement leave.
EPF Allocation: 12% for MYR5k and above. 13% for below MYR5k
Mobile Allowance:
Manager and above : Max up to MYR150 / month via receipt
Senior Position : MYR100 / month
Other Position : MYR60 / month
Transport Allowance:
Manager and above : Max up to MYR180 / month via receipt or allocation of free parking lot.
Senior Position : MYR100 / month
Other Position : MYR60 / month
Additional Note : Only upon confirmation.
Medical Claims:
Maximum up to MYR80 per receipt and MYR600 per year.
Staff Insurance: Covered
Yearly Spectacle / Dental Allowance:
MYR300
Annual Leave: 14 days per annum.
Add in 1 day for every 2 years till maximum 24 days per annum.
