61 Jobs: IT/Telecommunications
Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysAssistant Sales Manager – Industrial Power & MV Drive SolutionsID:60806
8,000 MYR ~ 15,000 MYRBukit Bintang/KLCCJob Description
【Job Summary】We are seeking an experienced, high-performing Assistant Sales Manager to lead and execute strategic business development initiatives for a global leader in advanced Critical Power and Motion Control solutions. As critical infrastructure, industrial automation, and energy demands continue to scale, maintaining uninterrupted power and efficient motor control is vital for enterprise continuity. In this pivotal role, you will be responsible for driving revenue growth, expanding market penetration, and building enduring relationships with key accounts across mission-critical industries, including data centers, energy, advanced manufacturing, and large-scale infrastructure.Your primary mandate involves managing complex, long-cycle B2B project sales from initial technical inquiry through to contract execution. You will engage directly with key end-users, engineering consultants, EPC contractors, and system integrators to ensure our solutions are specified in major project designs. As a trusted advisor, you will lead technical discussions, direct solution workshops, and guide clients through industrial power systems and variable frequency drive applications.Additionally, you will cultivate channel partner networks, analyze market trends, and partner closely with internal applications, engineering, and finance teams to deliver precise commercial proposals. If you are a proactive engineering sales professional with a sharp business acumen and a track record of winning large industrial tenders, this role offers an exceptional platform to drive meaningful regional impact.【Responsibilities】・Sales & Account Management: Own and achieve annual revenue targets, order intake quotas, and gross margin objectives for the critical power and industrial drive portfolios.・Business Development: Identify, qualify, and convert long-term project opportunities across target sectors including data centers, power & energy, and industrial processing.・Specification & Channel Influence: Engage early with consultants, EPCs, system integrators, and design engineers to influence technical specifications and secure vendor list approvals.・Technical Solution Selling: Lead technical presentations, compliance evaluations, and customer workshops covering power protection and drive system applications.・Partner Development: Manage local distributors and channel partners to broaden market coverage and capture lifecycle opportunities (retrofits, expansions, and upgrades).・Pipeline & Strategic Planning: Build a robust sales pipeline, maintain accurate forecasts within CRM systems, and execute strategic regional account plans.・Cross-Functional Governance: Coordinate with internal engineering, tendering, and finance teams for accurate proposal costing, risk management, and commercial compliance.
Benefit
・Bonus: Around 2 months salary
・Cell phone allowance: RM 80 per month
・Medical claim: Maximum RM 3,200 per year
・Annual leave: 14 days
・MC: 14 days
・Company Activities: Annual Dinner, Company Trip, Team BuildingDigital Marketing Senior ExecutiveID:60807
5,000 MYR ~ 6,000 MYRKota Damansara/Petaling JayaJob Description
• Plan, execute and optimize digital marketing campaigns across various platforms to reach target audiences and drive customer engagement.• Manage and maintain the company’s digital presence, including social media platforms, official website and other relevant online channels.• Identify target audiences, understand customer behavior and buying motivations, and develop strategies to improve campaign performance.• Monitor and analyze digital marketing campaign performance, traffic and engagement metrics to maximize ROI and achieve business objectives.• Develop and optimize digital content, including social media posts, website content, promotional materials and online advertisements.• Implement effective SEO and SEM strategies to improve website visibility, search rankings and organic/paid traffic.• Perform on-page and off-page SEO activities and continuously identify opportunities to improve website performance.• Create and manage digital marketing materials such as brochures, catalogues, online postings, basic graphics and promotional content when required.• Stay updated on the latest digital marketing trends, technologies, platforms and industry best practices, and recommend new approaches to enhance the company’s digital presence.• Work closely with internal teams and external partners/agencies to ensure the timely execution of marketing campaigns and promotional activities.• Track website and social media traffic, engagement and conversion performance, and provide insights and recommendations for continuous improvement.
Benefit
Basic Salary：RM5,000 - RM6,000
- Annual Leave: Starting with 12 days per year
- MC based on labor act
- Maternity leave
- Health insurance
- On official duties, the followings are claimable: mileage, toll, parking
- Annual Company Trip
- Professional development
- Provided with a company notebook computer
- 6 months probation period
- Working Hour: 8:30 ~ 17:30 Mon ~ Fri (Not Work-From-Home, not Hybrid, not Flexi-Work.)
- Location: Bandar Utama, Petaling Jaya, Selangor
- Discretionary year-end bonus.Training AdminID:60796
3,000 MYR ~ 4,000 MYRKota Damansara/Petaling JayaJob Description
• Manage and coordinate day-to-day training administration, including training schedules, participant registration, attendance records, documentation, and related arrangements.• Ensure accurate and timely updates of training and customer information in relevant systems, including Training Management Systems (TMS), CRM, and other internal platforms.• Coordinate and manage training resources, including trainers, course materials, training rooms/classrooms, equipment, and other training-related requirements to ensure smooth delivery of programmes.• Provide administrative and operational support to the Sales team, including preparation of training-related information, quotations, schedules, and customer documentation where required.• Handle post-training services and follow-ups, including training evaluations, feedback collection, certificates, documentation, and other related activities.• Respond to customer enquiries and provide timely assistance throughout the training process, from pre-training arrangements to post-training follow-up.• Handle and resolve customer complaints or service-related issues professionally and promptly, escalating matters to the relevant parties when necessary.• Maintain proper and up-to-date records of training activities, customer information, and relevant documentation for reporting and internal reference.• Work closely with trainers, customers, Sales, and internal teams to ensure training programmes are organised and delivered smoothly.
Benefit
Basic Salary：RM3,000 - RM4,000 *depends on candidate's experience
- Annual Leave: Starting with 12 days per year
- MC based on labor act
- Maternity leave
- Health insurance
- On official duties, the followings are claimable: mileage, toll, parking
- Annual Company Trip
- Professional development
- Provided with a company notebook computer
- 6 months probation period
- Working Hour: 8:30 ~ 17:30 Mon ~ Fri (Not Work-From-Home, not Hybrid, not Flexi-Work.)
- Location: Bandar Utama, Petaling Jaya, Selangor
- Discretionary year-end bonus.Sales ExecutiveID:59346
5,000 MYR ~ 7,000 MYRShah AlamJob Description
- Develop and execute a strategic sales plan to secure, grow, and manage key corporate accounts.- Actively prospect and acquire new key accounts to expand market share in line with company growth objectives.- Build and maintain strong, long-term relationships with key decision-makers and influencers within client organizations.- Conduct in-depth business needs analysis to understand client challenges and position SHARP's MFP and Solutions offerings as critical to their digitization journey.- Prepare and deliver compelling, high-level presentations and proposals that articulate clear business benefits and ROI.- Collaborate effectively with internal technical, pre-sales, and support teams to design comprehensive solutions and ensure successful client outcomes.- Maintain a robust sales pipeline and provide accurate forecasting to the HOD.
Benefit
Salary: RM5,000 - 7,000
Working Hours: 8:30 AM – 5:30 PM (Mon–Fri)
Tools: Laptop provided.
Annual Leave: 12 days (less than 2 years), 15 days (2–5 years), 18 days (over 5 years). Yes.
Medical Leave: 30 days per year. For both of the position is 14 days (less than 2 years), 18 days (2–5 years), 22 days (over 5 years).
Insurance: Group PA
Allowances: Full reimbursement for toll, parking, and petrol for business use.Senior PHP EngineerID:60749
6,000 MYR ~ 9,000 MYRBangsarJob Description
Main Role : In charge of internal/external project development. Currently the projects are allrequested by LIFULL Japan HQ or external Japanese clients. The candidate has thepossibility to be assigned either project.Main products : Web application and cloud service for property and related servicesResponsibility:- Requirement definition : Understands what does the client providing as their products and liaise with client about the details and build the project base- Receiving a feedback and apply adjustment- Coding, interface testing, programing and testing - Maintenance, response to the inquiry from clients, and analyze if there is any issue- Liaise with respective branch (Japan, Vietnam) and work together* Current main handle projects are related to tailor made house service and renting house website in Japan. Both are in house projects.
Benefit
Salary Package : RM 6,000 - RM 9,000
- AL 12 days / MC 14 days
- Bonus : subject to the company performance
- Medical allowance : RM 1,000 / year (claimable both clinic and dental)
- Insurance : Available (for hospitalization)
- Transportation allowance : RM200
- Car park : ClaimableAircond Technician / Technical Engineer (Mechanical)ID:60728
3,500 MYR ~ 4,500 MYRKota Damansara/Petaling JayaJob Description
1. Understand and practice company's core values.2. Report directly to the Manager of the Technical Service Department.3. Perform preventive and remedial maintenance for mechanical systems and equipment in data centre.4. Troubleshoot and resolve issues related to cooling and mechanical systems in the data center.5. Respond promptly to any mechanical equipment breakdowns, including during non-office hours, weekends, and public holidays.6. Assist Senior Technical Engineer, Assistant Technical Service Manager & Technical Service Manager in services such as:• Thermal scanning• CRAC unit maintenance• Split Unit Air-conditioner maintenance• Mechanical support for power shutdowns and load testing7. Standby support for mechanical-related activities such as:• Cooling system adjustments during load migrations• HVAC system interventions8. Install, test, and commission mechanical systems such as:• CRAC units• Split Unit Air-conditioners• Cooling systems (DX system, water cooling system, & Chill water-cooling system)• Fire suppression and detection systems9. Continuously learn and master mechanical systems and data centre related environmental systems to support preventive and corrective maintenance.10. Prepare and update all related maintenance documentation and service reports.11. Perform other tasks as assigned by the Technical Service Team Lead & Technical Service Manager.
Benefit
Annual Leave – 12 Days
Medical Leave – 14 Days
Medical Claim – RM 600 per annum
Group Insurance – Hospital and Surgical
Performance Bonus – Review annually
Dental – RM 200 per annum
Spectacle – RM200 Per annumTechnical Engineer (ELV)ID:60727
4,000 MYR ~ 5,500 MYRKota Damansara/Petaling JayaJob Description
1. Understand and practice company's core values.2. Report directly to the Manager of the Technical Service Department.3. Perform preventive and corrective maintenance for ELV systems and equipment in data centres and commercial facilities.4. Troubleshoot and resolve issues related to ELV systems.5. Respond promptly to system faults and breakdowns, including during non-office hours, weekends, and public holidays.6. Assist the Senior Technical Engineer, Assistant Technical Service Manager, and Technical Service Manager in carrying out services related to:• CCTV Systems• Access Control Systems• Intrusion Alarm Systems• Environmental Monitoring Systems (EMS)• Fire Alarm Monitoring Systems• Structured Cabling Systems• Network Infrastructure Support• Public Address (PA) Systems• Intercom Systems7. Perform installation, testing, configuration, and commissioning of ELV systems, including: CCTV Surveillance Systems8. Access Control and Biometric Systems• Environmental Monitoring Systems• Building Management System (BMS) interfaces• Structured Cabling (Copper & Fiber Optic)• Intrusion Detection Systems• Public Address and Intercom Systems• Data Centre Monitoring Solutions9. Conduct system health checks, preventive maintenance, and periodic inspections to ensure optimum system performance.10. Carry out testing and troubleshooting of ELV devices, controllers, sensors, and associated infrastructure.11. Support system upgrades, expansions, migrations, and integration activities.12. Coordinate with clients, vendors, and subcontractors during maintenance and project activities.13. Continuously learn and develop technical competency in ELV technologies, smart building systems, and data centre infrastructure monitoring solutions.14. Prepare and maintain maintenance records, service reports, inspection reports, testing documentation, and commissioning reports.15. Ensure all works are performed in accordance with safety requirements, technical standards, and company procedures.16. Perform any other tasks assigned by the Technical Service Team Lead and Technical Service Manager.
Benefit
Annual Leave – 12 Days
Medical Leave – 14 Days
Medical Claim – RM 600 per annum
Group Insurance – Hospital and Surgical
Performance Bonus – Review annually
Dental – RM 200 per annum
Spectacle – RM200 Per annumPre-Sales Manager (Campus Networking)ID:60713
12,000 MYR ~ 18,000 MYRKota Damansara/Petaling JayaJob Description
Role SummaryLead technical pre-sales activities for Enterprise Networking, Campus Networking, Wireless Infrastructure, Network Automation, and Intelligent Network Management solutions across commercial enterprises and strategic accounts.The role is responsible for understanding customer business and technical requirements, designing scalable and resilient network architectures, supporting digital transformation initiatives, and providing technical leadership throughout the sales lifecycle.As a trusted advisor to enterprise customers, the candidate is expected ti enable organisations to modernize their network infrastructure, improve operational efficiency, enhance user experiences, and support business growth through secure and intelligent connectivity.Key Success IndicatorsThe envisioned candidate should be able to articulate the following:- Design and position transformative enterprise networking solutions that improve connectivity, resilience, security, and operational efficiency.- Lead initial technical engagements from opportunity qualification through solution design, proof-of-concept, proposal submission, and project handover.- Achieve strong technical win rates through high-quality solution design, customer engagement, and competitive differentiation.- Build long-term trusted relationships with key stakeholders such as organisational decision makers or influencers, establishing the organisation as a strategic technology partner or valued clientele.- Demonstrate measurable business value by improving application performance, user experience, network visibility, automation, and operational simplicity.Key Responsibilities1. Strategic Solution Consulting- Engage senior stakeholders to understand business objectives, operational challenges, ICT strategies, and infrastructure modernisation initiatives.- Conduct enablement workshops, requirements gathering sessions, and solution design engagements.- Design scalable, secure, and highly available network architectures that support businesscritical applications and future growth.- Translate customer requirements into comprehensive technical and commercial proposals.2. Network Architecture & Solution Design- Design and position solutions across key networking domains including:a. Campus & Data Center Fabric Local Area Networkingb. Enterprise Wireless Networkingc. Network Automation & Orchestrationd. Network Management, Access Control & Analytics3. Proof-of-Concept (PoC) Management- Define PoC objectives and success criteria.- Develop validation methodologies and testing plans.- Coordinate deployment and technical execution activities.- Produce outcome reports and executive recommendations.- Demonstrate measurable business value to stakeholders.4. Tender, Proposal & Bid Management- Lead technical responses for RFI, RFP, RFQ, and tender submissions.- Develop compliance matrices and solution mapping documentation.- Conduct technical evaluations and gap analyses.- Define project scope, assumptions, dependencies, and risks.- Support commercial teams in solution sizing and effort estimation.- Participate in customer presentations, technical clarification sessions, and tender interviews.5. Stakeholder Management- Build trusted relationships with enterprise customers, channel partners, project consultants and system integrators.- Collaborate with technology vendors, distributors, and implementation teams.- Support executive-level engagements and strategic account planning.- Represent the organization at industry forums, technology events, and customer workshops.
Benefit
AL
< 2 years : 16 days
2y to 5y : 18 days
>5 years : 21 days
ML
< 2 years : 14 days
2y to 5y : 18 days
>5 years : 22 days
Benefits:
- Office Parking Subsidy
- Contractual Bonus: 1 month
- Optical & Dental Claims
- Health Screening
- Medical Claims
- Hospitalization - medical card
- Hospitalization: Cover employee, spouse & child.
- Outpatient clinic: Cover employee, spouse & child.
- Group Term Life InsurancePre-Sales Manager (Security)ID:60712
12,000 MYR ~ 18,000 MYRKota Damansara/Petaling JayaJob Description
Role SummaryThe Presales professional will act as a technical bridge between sales, resellers / customers and delivery teams, ensuring proposed solutions align with client needs.1. Product Expertise & Certification- Acquire in-depth knowledge of the assigned product portfolio.- Obtain and maintain vendor certifications to validate expertise.- Stay updated on product roadmaps, new features, and industry trends to position solutions effectively.2. Solution Design & Proposal Development- Perform requirement analysis of customer environments and business needs.- Prepare technical proposals, high-level designs (HLD) and Bills of Materials (BOM).- Customize RFP/RFI responses, tender submissions and ensure compliance with technical specifications.- Align solutions with customer budgets, timelines and technical constraints.3. Principal Collaboration- Develop and maintain close relationships with principal/vendor Sales Engineers to ensure:- Accurate product messaging and positioning.- Proposed solutions meet customer requirements and vendor best practices.4. Client Engagement & Presentations- Conduct product demonstrations, workshops, and tailored presentations for clients.- Act as a trusted advisor by translating technical features into business benefits.- Address technical objections and clarify solution feasibility, scalability and ROI.5. Proof of Concept (PoC) & Technical Validation- Define scope, success criteria, and test plans aligned with customer expectations.- Brief technical teams on requirements and oversee PoC implementation.- Ensure PoC results align with proposed solutions and address customer pain points.6. Training & Enablement- Conduct training sessions for resellers, partners and internal teams on product offerings.7. Market & Competitive Intelligence- Analyze competitor solutions and differentiate offerings with data-driven insights.
Benefit
AL
< 2 years : 16 days
2y to 5y : 18 days
>5 years : 21 days
ML
< 2 years : 14 days
2y to 5y : 18 days
>5 years : 22 days
Benefits:
- Office Parking Subsidy
- Contractual Bonus: 1 month
- Optical & Dental Claims
- Health Screening
- Medical Claims
- Hospitalization - medical card
- Hospitalization: Cover employee, spouse & child.
- Outpatient clinic: Cover employee, spouse & child.
- Group Term Life Insurance