Overview

• Salary

  8,000 MYR ~ 12,000 MYR

• Industry

  Finance(Banking)

• Job Description

  • Oversee day-to-day collections activities to achieve recovery targets and portfolio quality objectives.
  • Develop, implement, and enhance collection and recovery strategies aligned with company KPIs and financial forecasts.
  • Manage all stages of overdue and delinquent HP accounts, from early arrears through legal recovery and execution of judgments.
  • Monitor collections performance, recovery ratios, and portfolio trends, and take corrective actions where required.
  • Supervise, guide, and evaluate Loan Monitoring Officers (LMOs), Litigation, and Assets & Disposal teams to ensure optimal performance and accountability.
  • Oversee litigation matters, including initiation of legal actions, monitoring court proceedings, and resolution of contested cases.
  • Review and verify security and legal documentation prior to commencing litigation to ensure accuracy and completeness.
  • Liaise with panel solicitors on case strategies, review affidavits and defence documents, and track case progress.
  • Manage repossession activities and ensure proper handling, storage, and disposal of recovered assets.
  • Oversee auction, tender, and asset disposal processes, including transfer of ownership for successful sales.
  • Collaborate with Sales and Marketing to expedite disposal of repossessed assets and optimize recovery values.
  • Review and process legal bills and prepare approval memoranda for settlements, payment arrangements, enforcement actions, and other recovery matters.
  • Track departmental performance against budgets and KPIs and prepare regular management reports.
  • Review and update collection, recovery, litigation, and asset disposal policies to ensure effectiveness and regulatory compliance.
  • Drive process improvements to enhance recovery outcomes, operational efficiency, and turnaround timelines.
  • Lead, mentor, and develop collections, litigation, and assets & disposal personnel to maintain high performance standards.
  • Work closely with internal departments to support overall business objectives and recovery initiatives.
  • Support ad-hoc tasks, special projects, and departmental initiatives as required.