Customer Support - Chi&Eng (Travelling Apps) 【Cyberjaya】ID:55729
3,000 MYR ~ 4,800 MYRPutrajaya/Cyberjayaabout 1 month agoOverview
Salary
3,000 MYR ~ 4,800 MYR
Industry
Call Center
Job Description
【Essential Functions/Core Responsibilities】:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Qualifications
Requirement
- Education Background : High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
English (B2). (With basic understanding to industry related terminologies).
【Advantage】
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be requiredEnglish Level
-
Other Language
Mandarin, English
Additional Information
Benefit
5 days working, 2 days off
-Other benefits disclose during interview
・AL 30 days (includes public holidays)
・MC 8 daysWorking Hour
-
Holiday
-
Job Function
Please sign in.