Customer Support - Chi&Eng (Travelling Apps) 【Cyberjaya】ID:55729

3,000 MYR ~ 4,800 MYRPutrajaya/Cyberjaya8 days ago

Overview

  • Salary

    3,000 MYR ~ 4,800 MYR

  • Industry

    Call Center

  • Job Description

    【Essential Functions/Core Responsibilities】:

    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Maintain basic knowledge of client products and/or services
    • Prepare complete and accurate work including appropriately notating accounts as required
    • Participate in activities designed to improve customer satisfaction and business performance
    • Offer additional products and/or services
    • Track, document and retrieve information in call tracking database
    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Qualifications

  • Requirement

    - Education Background : High school diploma with three to six months of relevant experience preferred
    - Courteous with strong customer service orientation
    - Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
    - Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
    English (B2). (With basic understanding to industry related terminologies).

    【Advantage】
    - Dependable with strong attention to detail
    - Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    - Tolerance for repetitive work in a fast-paced, high production work environment
    - Ability to work as a team member, as well as independently
    - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    - Ability to rotate shifts, as needed
    - Based on location and/or program, additional experience/skills may be required

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    5 days working, 2 days off

    -Other benefits disclose during interview
    ・AL 30 days (includes public holidays)
    ・MC 8 days

  • Working Hour

    -

  • Holiday

    -

  • Job Function