Overview

• Salary

  4,500 MYR ~ 4,500 MYR

• Industry

  Call Center

• Job Description

  < Job Description >
  As a Customer Service Advisor, you will be the first point of contact for users of a leading global travelling apps.
  This role offers an exciting opportunity to combine your bilingual communication(Mandarin&Eng) skills with your passion for customer care, by assisting travelers from around the world with their booking needs and inquiries.
  You will handle inbound interactions, resolve issues, and ensure a seamless and positive experience for users — all while gaining hands-on experience in the fast-paced, international world of online travel services.
  
  < Responsibilities >
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff